Overnight Room Service Server, Part-Time

Four Seasons Hotels and Resorts•Naples, FL

1d•Onsite

About The Position

Serve guest needs by providing exceptional knowledge of food & beverage menu items as well as information regarding preparation methods. This role is part of the opening team for the Naples Beach Club, a Four Seasons Resort, located in Naples, Florida.

Requirements

High school education or equivalent experience
Average reading, writing, and oral proficiency in the English language.
Minimum of 1 year in food service or related work preferred.
US work authorization is required.

Responsibilities

Deliver food orders including any special needs or requests to the guest in-room, check completed kitchen orders with the order taker or guest’s original order; transport items to the guestroom in a timely manner to ensure proper food quality.
Greet guests, describe selected items to the guest using interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods; communicate options for removal of trays and dishware; respond to request for tray removal according to established time standards.
Breakdown, clean and set-up of room service tables, condiment set-ups, flatware, dishware, and room service side stations. Make proper use of our mobile technology devices and programs.
Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
Properly and accurately close guest checks securing room number and signature; properly settle voided checks or complimentary meals.
Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
Work harmoniously and professionally with co-workers and supervisors.
Take guest orders in the absence of order taker.
Plate and prepare small food items.