Overnight Residential Support Worker

The Salvation Army Canada and Bermuda Territory•Halifax, NS

7d•CA$18 - CA$27•Onsite

About The Position

This position is responsible for working with all clients at The Salvation Army Halifax Centre of Hope, ensuring a cordial reception for all entrants including Residential Guests, Visitors, Service/Delivery Personnel, and Employees. The role upholds the Policies and Procedures of the Centre in daily duties and represents The Salvation Army Halifax Halifax Centre of Hope. The primary goal is to provide a secure, clean, and comfortable environment for clients, staff, and visitors, adhering to acceptable standards and Centre policies. The role also involves being a supportive member of the team at Halifax Centre of Hope, contributing to the overall ministry of the Centre.

Requirements

Demonstrated skill applicable to a client-directed approach and a social justice perspective.
Knowledge of mental health issues, substance abuse and crisis intervention.
Demonstrate knowledge of Trusteeship programs and effective money management.
Demonstrated exceptional level of interpersonal, communication and organizational skills.
Demonstrated ability to build appropriate and healthy rapport with at-risk and homeless persons.
Extensive knowledge of community resources and the social service delivery system.
Ability to work in a team environment.
Proficiency in Microsoft Word, Excel, PowerPoint, Outlook and using the Internet.
Demonstrated high level of understanding of the issues of homelessness.
Ability to work within the mandate of The Salvation Army’s Mission Statement.
Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army.
Non-violent crisis intervention (NVCI), Suicide Intervention (ASSIST), Standard First Aid and COH medication training and/or a commitment to secure those requirements within six months of being hired.
Knowledge of Homelessness, mental health and/or addictions preferred.
Works well under pressure.
Ability to maintain confidentiality.
Independent and a team player.

Nice To Haves

1-2 Year Certificate Program preferably in Social / Human Services or other relevant Certificate Program is preferred and/or a combination of education and experience.
Registration or Candidacy for Registration, certification or membership of a related professional body (if applicable).
A minimum of one to three years of experience working with at-risk and homeless persons providing case management and advocacy is preferred.

Responsibilities

Ensure support is congruent with the Centre of Hope’s (COH) Mission, Vision and Values.
Work in accordance with COH policies, procedures and philosophy of practice.
Work in collaboration with other Shelter Staff within HRM.
Advocate with community agencies to ensure that the needs and barriers of clients are addressed.
Complete and maintain records, assessments, daily statistics and files, ensuring confidentiality is protected.
Commit to the development of COH projects and activities and participate in internal committees.
Provide a supportive environment and foster a therapeutic milieu that promotes empowerment.
Maintain building security at all times during each shift.
Utilize the camera security system (including the Panic Alarm) and assist with the maintenance of building security, reporting any functional problems to The Residential Coordinator.
Provide Emergency/Fire procedural coverage as required under the Fire Plan with additional responsibilities in the absence of the Fire Coordinator.
Provide active security checks during evening and night shifts according to policy standards.
Distribute medication during assigned times, logging all exchanges.
Clear and lock dorms by 8:00 am.
Distribute mail to residents, maintaining privacy and security.
Intake of Clients after hours with completion of appropriate documentation.
Administer meal tickets for clients.
Clean the front desk area, including floors and windows, daily and/or as needed.
Keep the front desk area, Hub, and offices neat and tidy and free from clutter.
Provide spot cleaning for all traffic/common areas (entrances, hallways, stairs, etc.) when no regular cleaning staff is available.
Launder towels when no regular cleaning staff is available.
Clean “special accidents” (e.g., client being sick, plumbing leak, something broken) when no regular cleaning staff is available, particularly in washrooms.
Ensure all items or equipment required for operation of the desk are present and in working order at the end of shift.
Arrange for transport of donations to the 2nd floor.
Log all donations in the donation’s logbook.
Be familiar with the Policy and Procedures manual, especially as it relates to your duties and area of responsibility.
Answer telephone and direct all calls to the proper person.
Ensure that the TV is off, and no activity takes place in the TV Lounge area during Chapel Services or general use of the Chapel Area space.
Keep clearly marked detailed notes in the logbook.
Keep records updated, accurate, and orderly, including: Daily Journal, Incident Journal with Cross References to Journal, Pass Along Information Book, Meal Tickets and cards, Centre Register (Bed Sheet), Short Form (T-Form), Client Intake Cards, Restricted List, Telephone Complaint Log, In/Out Sheet, Towel Sheet, Clients Cheque Register, Cash Transactions (Meals, Cash donations when applicable).
Complete other janitorial duties as assigned on the evening and night shifts, including floor mopping in common areas, cleaning washrooms, dusting, window cleaning, garbage and recycling removal, and stocking washrooms as needed, when the cleaner is not on duty.
Work within the mandate of The Salvation Army’s Mission Statement.
Help with occasional “special occasions” after hours, such as Feast of Christmas, resident’s Christmas Party, and support Chapel programs.