Overnight Operations Department Supervisor

Lowe's Companies, Inc.•Washington, PA

1d•Onsite

About The Position

This role is responsible for overseeing the overnight operations department, ensuring operational excellence, and providing leadership during the overnight shift. The supervisor will lead a team, drive efficiency in back-end operations, and act as the Manager-on-Duty (MOD) when necessary, providing full leadership over the store during their shift.

Requirements

High school diploma or GED
5 years of experience in a retail environment (or equivalent years of experience if education requirement is not met)
Experience providing direction or supervision to teams (with or without direct report responsibility)
Experience supporting or participating in the process of training, mentoring, and developing associates
Experience working cross-functionally
Experience using Microsoft Office Suite
Ability to obtain sales related licensure or registration as may be required by law

Nice To Haves

Experience supporting front-end or back-end operations in a retail environment
Experience in a customer service role
Experience in a leadership role with direct report responsibility
Experience working in the home improvement retail sector
Experience working in a fast-paced, dynamic retail environment
Experience in key carrying role with manager-on-duty responsibilities
Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.)

Responsibilities

Assigns team members to activities, ensuring staff coverage meets customer demands and redeploying when necessary.
Connects with the team daily to understand challenges and elevates issues when necessary.
Provides open and timely feedback and performance coaching, redirecting ineffective behavior.
Encourages team to share ideas and best practices for customer service and support activities.
Empowers others to make decisions while providing guidance.
Provides recognition for accomplishments and effective behaviors.
Fosters an environment of associate growth and development through coaching and feedback.
Identifies and addresses associate relations concerns, escalating as needed.
Monitors and drives team to achieve key operational performance metrics.
Identifies and implements solutions for barriers to operational processes or customer experience.
Responds quickly and effectively to unexpected events by reprioritizing tasks.
Monitors the safe operation of store power equipment and addresses violations.
Maintains focus on safety, security, and shrink prevention by securing doors/gates, reporting theft, and maintaining inventory/shrink budget integrity.
Conducts daily safety reviews, noting hazards, keeping areas clean, and monitoring for theft/security risks.
Recommends and encourages team to identify operational strategies to reduce unproductive time, waste, or product loss.
Analyzes operational activities to reduce customer impact.
Seeks performance feedback and pursues self-development opportunities.
Proactively builds and maintains collaborative relationships with cross-functional partners.
Sets an example by adapting quickly and effectively to work challenges and organizational change.
Oversees and drives efficiencies in back-end operational activities (e.g., receiving and stocking inventory, assembling product, controlling freight flow, area recovery, delivery staging).
Ensures back-end operations do not impact the customer or their ability to shop the store.
Drives completion of activities for efficient product disbursement from receiving to sales departments.
Ensures products are stocked and fronted according to planograms, moving top stock down, noting low merchandise areas, and keeping aisles clear.
Drives completion of activities supporting efficient and safe delivery processes.
Provides full leadership over the store as Manager-on-Duty (MOD), driving engagement, customer service, staffing, and operational efficiency.
Walks the store, observing customer/associate interaction and providing coaching.
Ensures associates are equipped and prepared to deliver quality sales and service.
Ensures Specialty and Pro areas are properly staffed, engaging with customers and driving sales.
Shifts associates to areas of high customer traffic or department hotspots.
Manages associate response to call buttons.
Validates that aisles remain clean, safe, and free of clutter.
Hands off shift observations in-person to the next MOD.
Funnels non-MOD activities to appropriate non-MOD leaders.