Overnight Operations Supervisor

Kahler Hotels LLC•Rochester, MN

8h•Onsite

About The Position

Supervise overnight Front Desk to maintain established operational standards and maximize guest service and profit for the hotel. Assist in working with & training new overnight employees. Make sure the overnight is staffed properly at each hotel.

Requirements

Ability to communicate in English.
Ability to achieve positive guest relations and maximize guest satisfaction.
Ability to guide, coach & hold staff accountable in a positive manner
Ability to enforce all company rules and SOPs.
Strong computer skills & have a core business sense
Hotel Experience/Customer service
Valid Driver's License required

Nice To Haves

High School education or equivalent experience preferred
Supervisor experience preferred
Security experience recommended

Responsibilities

Help make find and maintain staffing levels at all properties
Train, cross-train, and re-train (when necessary) overnight desk/auditors.
Help Motivate and Empower all overnight staff
Cover shifts when needed
Make schedules for the security team
Make any corrections and adjustments that need to be done prior to the desk day
Maintain that all files and resets on the systems are updated for the next day’s operations—and the dates are changed
Make sure audit reports are getting run and distributed to the correct people,
Assist Security with any guest issues or disturbances that may arise
Ensure all security functions are being done ~~ doors locked, express check outs, hallway checks, noise complaints
Any other duties the Front Office Manager or Finance assigns