Network Operations Center Supervisor - Overnight

Summit Broadband•Orlando, FL

2d•Onsite

About The Position

Summit Broadband Inc. is a cutting edge, fiber-based broadband provider delivering best in class residential, commercial, and hospitality technology solutions. This growing, dynamic high-tech company headquartered in sunny Central Florida, is seeking a Network Operations Center Supervisor - Overnight to join our Network Engineering Team and grow with us. The new Summit Broadband is poised for an incredible future fueled by team members dedicated to being the best. Position Summary: The Network Operations Center (NOC) Overnight Supervisor position plays an important role within Summit Broadband, it represents an experienced professional with strong leadership and technical skills. This position is critical to the team and will be the hands-on overnight leader for the 24x7 NOC that owns the state of the network, change management, service assurance, and customer experience. The NOC Overnight Supervisor is responsible for driving Change Management, NOC KPIs and Incident Management Processes. They are responsible for assisting and supporting NOC Techs with incidents, outage resolution, escalations, dispatches, shift management, reporting, and training. They will also play an instrumental role in driving process improvements.

Requirements

Knowledge of TCP/IP technology including IP addressing, subnet masking
Knowledge of troubleshooting network issues in both a LAN and large WAN environment
Knowledge of the Command Line interface for Juniper, Nokia, and Ciena
Knowledge of performing traceroutes, executing ping test, performing/evaluating data captures
Knowledge of Voice Communications systems and services specifically when routed over an IP infrastructure
Knowledge of Video delivery systems and IPTV
Knowledge of common test equipment and techniques to troubleshoot both Voice and Data communications
Basic knowledge of Linux distributions
Knowledge of all tools in the Microsoft Office Suite (including Word, Excel, Powerpoint, and Visio)
Existing supervisorial experience in a high-paced NOC environment
Knowledge of Meta Voice Switching platform
Holder of one or more network certifications CCNA, CCNP, JNCIA, etc. preferable
Word processing, Spreadsheets, Internet software, E-mail, Database software. Good communication and analytical skills. Good problem-solving skills.
BS degree and/or 8-12 years of prior relevant experience

Responsibilities

Supervises staff of NOC professionals monitoring Summit Broadband Network on 24x7 basis
Exemplifies detailed understanding of Incident Management and Incident Commander responsibilities
Manages employee Personal Time Off and Emergency Leave to ensure Shift Coverage is maintained
Provides initial training to new employees before they are put on shift
Provides training as necessary when new Systems/Services are integrated into the network
Performs yearly certification of employees to confirm their competence to perform the tasks at hand
Develop Procedural Documentation for staff and provide recommended changes for documentation outside of their area of responsibility
Develop reports on staff workload and identify risks
Manages up and communicates with leadership
Writing/Reviewing RFOs
All other duties as assigned.