Overnight Manager

Primark•New York, NY

1d•Onsite

About The Position

The Overnight Manager owns a department and focuses on maximizing sales, inventory, and standards. The role manages inventory, moves products in response to customer demand, reviews and manages planograms and period layouts, and uses commercial awareness to identify trends and order merchandise to drive sales. The manager monitors the local market to maintain a competitive advantage in price, product, and shopping experience, uses data to understand department performance and meet targets, and manages stock file accuracy. As the department leader, the Overnight Manager hires, trains, coaches, and motivates Sales Associates and Team Leaders to provide an exceptional customer experience and a positive work environment. The position also supports the protection of people, property, and premises, including securing cash, stock, and property, and carries keyholder responsibilities with availability for emergency call-outs. The position requires extended standing and walking, frequent bending, reaching, and handling merchandise, and movement across the sales floor and stockroom. Depending on assigned responsibilities, the manager may be trained and authorized to use balers and pallet jacks. Primark provides onboarding and describes the benefits as competitive, but does not specify individual benefits in the posting.

Requirements

At least 2 years of retail leadership experience in a fast-paced, high-volume environment.
Strong commercial acumen and awareness of the local market and key competitors.
Ability to adapt plans and priorities in a fast-paced environment.
Strong communication skills and ability to understand customer needs.
Ability to lead, motivate, and inspire a team and build confidence and enthusiasm.
Resilience, proven team leadership ability, and confidence giving constructive feedback.
Understanding of how relevant systems and tools can improve option control and drive sales.
Good planning and organizational skills, including prioritizing and working within agreed timescales.
Experience supporting store management with protection of people, property, and premises, including securing cash, stock, and property.
Ability to manage difficult situations effectively and solve problems.
Ability to communicate effectively and efficiently in spoken and written English with managers, supervisors, and hourly colleagues, and orally with customers.
Ability to constantly stand and walk for extended periods, up to 8 hours per shift, on hard-surface floors.
Ability to frequently bend, stoop, crouch, reach at or above shoulder level, and lift, carry, push, and pull merchandise and fixtures weighing up to 25 pounds; occasional team lifts of items weighing up to 50 pounds.
Ability to perform tasks requiring manual dexterity, move throughout the sales floor and stockroom, and occasionally use stairs or ladders where applicable.

Responsibilities

Own a department and maximize its sales, inventory, and standards.
Manage inventory and move products in accordance with customer demand.
Review and manage planograms and period layouts.
Monitor trends and order merchandise to drive sales.
Monitor the local market to maintain a competitive advantage in price, product, and shopping experience.
Use data to understand department performance, drive sales, meet targets, and manage stock file accuracy.
Hire, train, coach, and motivate Sales Associates and Team Leaders.
Ensure the department delivers an exceptional shopping experience and a positive work environment.
Support store management in protecting people, property, and premises, including securing cash, stock, and property.
Perform keyholder duties and be available for emergency call-outs.
Communicate instructions, coaching, corrective action, and safety instructions to colleagues, and lead teams during daily work and emergencies.
Provide customer service in English and monitor English-speaking colleagues whose duties require customer communication.