Overnight Manager
Triumph Hotels•New York, NY
•Onsite
About The Position
Frederick Hotel, Member of Triumph Hotels is seeking an experienced Overnight Manager to join the team. We are seeking a professional, service-driven, and detail-oriented Overnight Front Office Manager to oversee overnight hotel operations and ensure an exceptional guest experience during overnight hours. This position is responsible for managing the Front Desk team, handling guest relations, overseeing night audit operations, and ensuring the safety and security of the hotel overnight.
Requirements
- Minimum 2 years of hotel front office supervisory or management experience
- Strong leadership and problem-solving skills
- Excellent communication and guest service abilities
- Ability to work overnight shifts, weekends, and holidays
- Professional appearance and demeanor
- Strong organizational and multitasking skills
Nice To Haves
- Prior overnight or night audit experience preferred
- Knowledge of hotel PMS systems preferred
Responsibilities
- Ensure smooth check-in and check-out procedures
- Handle guest concerns, complaints, and emergency situations professionally
- Complete night audit procedures and daily reporting accurately
- Monitor room inventory, reservations, and guest requests
- Ensure compliance with hotel policies, procedures, and brand standards
- Coordinate with housekeeping, engineering, and security teams as needed
- Conduct overnight property walks and ensure guest safety
- Prepare operational reports for senior management
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
