Overnight Manager - Waldorf Astoria Beverly Hills

Hilton • Beverly Hills, CA

2d • $85,000 - $95,000 • Onsite

About The Position

As a leading hotel in the luxury market, Waldorf Astoria Beverly Hills is looking for an Overnight Manager to join the Team at this beautiful property! This Forbes 5-Star, AAA 5-Diamond hotel has 170 rooms, 6,300 square feet of banquet space, and 4 food and beverage outlets. This includes a new Italian Tuscan Steakhouse, a rooftop restaurant, lobby lounge, and in-room dining. At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community. In this role, you will oversee all the overnight hotel operations of the property and manage a team of around 10 employees. The ideal candidate will have luxury management experience and have a passion for delivering exceptional service. ONQ experience highly preferred.

Requirements

• Luxury management experience
• Passion for delivering exceptional service
• ONQ experience highly preferred

Responsibilities

• Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Act as Manager on Duty and on behalf of the General Manager in his/her absence
• Tour hotel interior and exterior to ensure the property and facilities are functional, presentable to established standards and safe for guests and team members
• Oversee preparation of daily summary reports
• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, assigning nightly work, conducting training, conducting counseling and evaluations and delivering recognition and reward
• Manage daily hotel operations: Oversee all hotel operation activities including guest service, registration, room inventory, F&B, housekeeping and adherence to policies and standards
• Monitor and elevate service: Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience
• Implement revenue initiatives: Promote hotel services and execute up-selling tactics to drive room occupancy and revenue growth
• Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
• Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards
• Inspire and develop the team: Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment

Benefits

• 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Employee stock purchase program (ESPP) with a 15% discount on Hilton shares
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support through dedicated caregiving concierge services
• Crisis concierge for practical support and emotional care during times of loss
• Mental health resources through Employee Assistance Program (EAP)
• Generous paid time off (PTO)
• Health & welfare benefits including health plans, dental, and vision coverage
• Retirement plans

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed