Overnight Manager
About The Position
The Overnight Manager is a true night owl who will be responsible for serving the business, our guests, and our colleagues by providing overnight managerial support for Front Desk, Guest Services and other departments. This role oversees overnight operations, ensuring the quality, standards and meeting the expectations of the guests on a nightly basis. The Overnight Manager supports all areas of the Front Office during the overnight shift, including the Security team. This role involves analyzing information and evaluating results to choose the best solution and solve problems. The Overnight Manager reviews arrivals in advance daily to be familiar with VIP guests, special requirements and potential problems. This role informs and/or updates all key team members on relevant information in a timely manner. The Overnight Manager performs all duties at the Front Desk as necessary and ensures the overnight shift sets up the AM shift for success. This role understands the functions of the Bell Staff, Call Center and Concierge/Guest Services operations.
Requirements
- Minimum of 1 year experience as a supervisor
- Previous Front Office, Night Audit, or Accounting Experience Required
- Ability to work a flexible schedule, including weekends and holidays for the overnight shift, according to department needs.
Responsibilities
- Serving the needs of the business, our guests, and our colleagues by providing overnight managerial support for Front Desk, Guest Services and other departments.
- Overseeing overnight operations, ensuring the quality, standards and meeting the expectations of the guests on a nightly basis.
- Supporting all areas of the Front Office during the overnight shift including the Security team.
- Analyzing information and evaluating results to choose the best solution and solve problems.
- Reviewing arrivals in advance daily to be familiar with VIP guests, special requirements and potential problems.
- Informing and/or updating all key team members on relevant information in a timely manner.
- Performing all duties at the Front Desk as necessary and ensuring the overnight shift sets up the AM shift for success.
- Understanding the functions of the Bell Staff, Call Center and Concierge/Guest Services operations.
Benefits
- paid time off
- sick and safe time
- Medical, Dental and Vision healthcare plans
- 401(k) plans with employer contribution
- Health and Flexible Spending Account programs
- Employee Assistance Program
- Company stay discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
