Overnight Manager

Pyramid Global Hospitality • Chatham, MA

14d • Onsite

About The Position

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience. About our property: Located along the shores of Chatham, Massachusetts, Chatham Bars Inn, a Forbes Five-Star resort, stands as a timeless beacon of hospitality, blending rich history with modern luxury on 25 oceanfront acres. With over a century of heritage, the Inn has captivated visitors with panoramic ocean views, impeccable service, and a commitment to preserving the essence of New England charm. The Inn has 217 rooms and suites, from the historic Main Inn to dozens of cottage-style buildings with flower-lined brick walkways and breathtaking views. Chatham Bars Inn is one of Cape Cod’s most beloved destinations for family vacations, romantic getaways, and corporate retreats. Guests of the Inn are able to experience a series of authentic, first-hand Cape Cod experiences such as private cabana rentals along the Inn’s private quarter-mile beach, an oceanfront pool, complimentary bike rentals, private bonfires, tennis courts, a full-service spa, and supervised Kids Crew sessions. The nearby 8-acre Chatham Bars Inn Farm provides the Inn’s restaurants with over 100,000 pounds of produce seasonally and offers popular outdoor farm-to-table dinners at the farm each week. Beyond its picturesque setting and luxurious accommodations, Chatham Bars Inn is renowned for its culinary program. The resort has six different dining options, each offering a unique culinary experience showcasing the freshest local ingredients and innovative flavor. From its historic origins to its modern amenities and exquisite dining, the Inn continues to attract visitors with its charm, elegance, and unwavering dedication to excellence. #PGH-CBI

Requirements

• Minimum of 1 year management experience
• Valid driver’s license
• Superior customer service skills
• Demonstrated leadership skills
• Ability to understand and carry out instructions
• Ability to multi-task
• Strong attention to detail and organization
• Basic math and accounting skills necessary
• Excellent computer skills
• Ability to work independently
• Ability to work overnight hours, weekends, holidays

Nice To Haves

• Previous night auditor experience preferred
• Experience in Opera systems preferred

Responsibilities

• Audit the daily guest ledgers and handle the duties of both the front office operations, night audit, and hotel safety/security.
• Serve as the Manager on Duty during overnight hours, providing leadership and support to all front office members and the resort.
• Uphold Chatham Bars Inn Standards, including Forbes, Leading Quality Assurance, and AAA.
• Manage and monitor activities of all employees in the front office, ensuring adherence to standards of excellence, employee handbook guidelines, and hotel policies and procedures, providing coaching, training, and correction as needed.
• Maintain a professional and high-quality service-oriented environment at all times.
• Act as Manager-on-Duty for the hotel, assisting guests, solving problems, acting on complaints and disturbances, special requests, and any other arising issues.
• Manage the night shift in the department, ensuring all employees perform assigned tasks and coordinating front office activities with other departments.
• Conduct informal overnight staff briefings on nightly activities, group and VIP arrivals, special requests, and repeat guests.
• Run various reports for the accounting department.
• Complete and input night audit reports with accuracy.
• Make room reservations and provide information and services to guests.
• Ensure Chatham Bars Inn standards (Forbes, Leading Quality Assurance, AAA), policies, and procedures are understood and followed.
• Present a professional appearance.
• Work closely with the resort’s departments.
• Be aware of and enforce all fire, life, and safety procedures.
• Perform any reasonable duties as required by the Front of House Manager and Director of Rooms.

Benefits

• Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed