Overnight Lobby Ambassador - Madrone

Action Property Management • San Francisco, CA

1d • Onsite

About The Position

Action seeks a full time Overnight Lobby Attendant to join our team at our luxury community, Madrone, located in San Francisco. This role involves representing Action Property Management and the Association by delivering exceptional 5-star customer service, maintaining the appearance of the front desk area, lobby, and main elevators, monitoring lobby activity, and maintaining access control. The position also includes providing concierge services, completing a Daily Activity Report, answering and directing incoming phone calls, receiving and distributing resident parcels, addressing resident and guest concerns, and demonstrating a strong understanding of the association's governing documents.

Requirements

• Must be at least 18 years of age and successfully pass a pre-employment background check and drug screening
• Minimum of a High School Diploma or equivalent.
• At least 6 months of customer service experience.
• Polished and professional appearance and demeanor
• Upbeat and positive team player attitude
• Strong judgment and solutions-oriented
• Proactive customer service approach

Nice To Haves

• Hospitality, luxury retail or fine dining experience is preferred
• Hospitality Management college students or recent graduates are highly desired

Responsibilities

• Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction
• Maintain the appearance of the front desk area, lobby, and main elevators
• Monitor lobby activity and maintain access control
• Provide concierge services
• Complete Daily Activity Report
• Answer and direct incoming phone calls. Receive and distribute resident parcels
• Address resident and guest concerns and questions
• Demonstrate strong understanding of the association's governing documents

Benefits

• Comprehensive health benefits and paid time off package for qualifying employees
• Exclusive employee discounts through ADP Marketplace
• On-going hospitality and property management training
• Opportunities for career growth and advancement
• medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members
• generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED