Overnight Laundry Attendant

Choice Hotels International • Seattle, WA

5d • Onsite

About The Position

The role of Laundry Attendant is to ensure that all linen is properly washed, dried, cleaned, and restocked, and that all closets are maintained with proper pars. This role involves operating all laundry equipment and maintaining a safe environment while ensuring the cleanliness of the hotel’s linen supply. The position requires adherence to hotel policies, procedures, and Covid protocols, as well as maintaining cleanliness of the laundry room and equipment. The schedule may be varied based on business demand, and associates must understand that the hotel operates 24/7. This role is crucial in creating a 100% guest satisfaction by providing the Radisson experience through genuine hospitality and exceeding guest expectations.

Requirements

• Minimum of one-year hospitality experience in laundry or dry cleaning.
• Follows instructions and communicates effectively.
• Works well independently or as part of a team.
• Strong attention to detail.
• Commitment to exceptional guest service.
• Willing to work a flexible schedule including weekends and holidays.
• Adheres to the policies and procedures of the hotel.
• Required to stand, sit, and walk for extended periods of time.
• Lift, carry, or otherwise move and use of force or exertion up to 75 lbs.
• Use of manual dexterity of common office equipment; such as but not limited to, computers, printers, phones etc.
• Must be eligible to work in the United States.
• Must pass a background check.
• Must pass a pre-employment drug test.

Responsibilities

• Ensures that all linen is properly washed, dried, cleaned, and restocked.
• Maintains all closets with proper pars.
• Operates all laundry equipment and maintains a safe environment.
• Maintains the cleanliness of the hotel’s linen supply.
• Sorts laundry prior to washing.
• Pulls damaged and/or stained linen prior to loading the washing machine.
• Loads washers and dryers to recommended weights.
• Follows proper settings and procedures for all equipment.
• Monitors water usage to maximize consumption.
• Informs supervisor of any equipment failures or supply shortages.
• Presses and folds linens and uniforms properly according to garment labels, stacks or stores as required.
• Completes inventory of stock as requested.
• Ensures rotation with team members regarding machine usage, folding, and linen placement.
• Adheres to hotel policies and procedures.
• Maintains knowledge of and complies with all department policies and Covid protocols.
• Works the required schedule, which can be varied based on business demand.
• Uses equipment and chemicals in accordance with hotel’s safety procedures.
• Adheres to all health, sanitation, and safety rules and procedures.
• Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.
• Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service.
• Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems.
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.
• Performs other duties required to provide the service brand behavior and genuine hospitality.
• Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guests.

Benefits

• Competitive compensation and benefits, including medical, dental, and vision coverage.
• Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance.
• Financial benefits for retirement and health savings.
• Employee recognition programs.
• Discounts at Choice hotels worldwide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed