Overnight Intake Worker

The Salvation Army Southern California•Tucson, AZ

1d•Onsite

About The Position

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination. This position will work independently with minimal direct supervision during overnight hours. Because of this, excellent documentation will be required and checked against surveillance footage randomly.

Requirements

Experience working with the homeless population
Able to maintain a non-judgmental attitude and a professional approach working with clients
Ability to use HMIS software program
Computer literate in MS Office Software
Ability to work with people of diverse backgrounds and circumstances
Able to handle crisis/emergency situations or services for the homeless and to utilize crisis intervention, crowd management and conflict resolution skills
Certification in First Aid, CPR and AED required. If not current, certification must be obtained.
Ability to assess at-risk participants and situations
Excellent verbal and written communication skills
Successful background clearance

Responsibilities

Manage general operations of the Intake area and guest needs staying in-house, providing information and referrals, medication, and access to luggage and items checked in
Monitor and supervise clients, investigate and report activity and incidents appropriately, or as needed to emergency responders, such as police, fire and/or ambulance personnel, according to established guidelines
Always maintain a visible presence in the facility to deter criminal mischief
Provide accurate and thorough written communication in the (IR) Incident Report Logbook for management and other staff review
Gather statistical information from participant sign-up sheets, laundry, church, and client registration and enter into HMIS, as well as other various services provided to clients during all stays
Answer incoming telephone calls
Conduct breath analysis testing on all guests entering shelter and any suspected to be intoxicated, using a Breathalyzer device, determining eligibility to receive housing based on the results of BAC level
Manage exit of clients in the morning, using proper sign-out procedures, to include baggage check out, cell phones, medication, weapons, and any other items checked in upon arrival
Implement a minimum of 4 regular facility, dorm, and restroom checks, including 1 exterior perimeter check documenting times and any activity, ensuring doors, windows, and gates are secure
Monitor facility camera system between scheduled rounds
Use proper radio procedures in conjunction with partnering staff on duty
Provide guests with requested forms
Provide hygiene items, i.e., shampoo, razors, body wash, towels, as needed
Review shelter rules and policies and procedures with guests as necessary or when questions arise
Take necessary precautions with clients to prevent damage to the facility
Interact with other agencies providing guidance and direction for special circumstances of guests, arriving by police escort, or released from the hospital
Maintain safety and security of clients and staff, monitoring front doors, allowing access only to authorized persons
Enforce all house rules, regulations, and policies
Ensure blanket distribution box stays supplied outside
Contact Program Manager when there is an emergency, following the chain of command contact list in the manager's absence
Attend all staff meetings and relevant training seminars as directed