Overnight In Room Dining Supervisor

AccorHotel • Austin, TX

10d • Onsite

About The Position

Reporting to the In Room Dining Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offers professional, engaging and friendly service
Maintain a professional presentation at all times
Ensure guest satisfaction by adhering to service standards as specified for In Room Dining
Assist employees as needed to ensure the best possible service
Ensure all special events and amenities are properly presented in accordance with guest and hotel specifications and standards
Maintain established controls for stock with pars and orders
Enforce Security controls (keys, lockdown, etc.) to include control of beverage stock
Assign side work and record attendance
Inspect staff as to uniforms, cleanliness, identification, etc.
Ensure a safe working environment for employees
Supervise all In Room Dining colleagues
Other duties as assigned

Requirements

• Excellent communication skills.
• Understand and comply with all company and departmental rules and regulations, policies and procedures.
• Must have minimum of 2 years’ experience in Room Service.
• Must have knowledge and understanding of Food & Beverage, incl. Wines and Liquors.
• Must have strong PC skills in meeting administrative requirements.
• Previous point of sale system experience required - Micros is an asset
• Computer literate in Microsoft Window applications required
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Nice To Haves

• Micros is an asset

Responsibilities

• Consistently offers professional, engaging and friendly service
• Maintain a professional presentation at all times
• Ensure guest satisfaction by adhering to service standards as specified for In Room Dining
• Assist employees as needed to ensure the best possible service
• Ensure all special events and amenities are properly presented in accordance with guest and hotel specifications and standards
• Maintain established controls for stock with pars and orders
• Enforce Security controls (keys, lockdown, etc.) to include control of beverage stock
• Assign side work and record attendance
• Inspect staff as to uniforms, cleanliness, identification, etc.
• Ensure a safe working environment for employees
• Supervise all In Room Dining colleagues
• Other duties as assigned

Benefits

• Paid time off
• Medical, Dental and Vision Insurance
• 401K
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and Educational Assistance for further development
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed