In-Room Dining Overnight Butler

B.F. Saul Company Hospitality Group • Washington, DC

4d • Onsite

About The Position

Steeped in rich history and surrounded by the most iconic institutions of our nation, The Hay-Adams is the downtown Washington, D.C. hotel for discerning guests. Enveloped by views of the White House, St. John’s Church, and the scenic Lafayette Park, the 5-star accommodations at The Hay-Adams are the embodiment of refined residence. Marked by Washington, D.C.’s most accommodating amenities and dedicated services, The Hay-Adams is the boutique hotel of choice for the modern luxury traveler. The Hay-Adams offers an exceptional guest experience that goes beyond a good night’s sleep.

Requirements

• High school diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience.
• Good working knowledge of the English language - ability to read and comprehend instructions, short correspondence, and memos.
• Ability to write simple correspondence and effectively present information in one-on-one and small group situations to guest and other employees of the organization.
• Ability to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s.
• Ability to perform these operations using units of American money and weight measurements, volume and distance.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear.
• Occasionally required to stoop, kneel, crouch, or crawl.
• Must regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds.

Responsibilities

• Provide excellent guest service according to the Hay Adams Standard.
• Take orders, prepare and deliver food and beverage and guest amenities to guest rooms.
• Execute designated side-work in In-Room Dining and maintain department during the night.
• Respect guest privacy and property following all hotel guest service procedures and quality standards including: observe do not disturb signs, double locked doors, never touch guest property, never allow entrance to any person to a guest room.
• Accurately take orders directly from patrons requesting In-Room Dining by following the established standards, especially phone courtesy and actively selling food and beverage.
• Answer questions and make suggestions regarding food, beverage and service.
• Post orders in Micros and issue a guest check for each order. Total bills and accept payment.
• Prepare ordered food and beverage. Deliver food and beverage to guest rooms, making sure all condiments and garnishes are correct.
• Clean and restock service items according to established par levels. Clean, clear, set and reset In-Room Dining trolleys according to established standards.
• Pick up In-Room Dining trolleys from guestrooms and/or do walkthroughs to remove dirty dishes and trays from guest floors and hallways.
• Collect breakfast preorders and accurately relay orders to the kitchen.
• Prepare mise-en-place and conduct side work for the following breakfast shift, according to established practices.
• Clean all spills and breakages immediately. Report any damage or worn items to In-Room Dining Manager.

Benefits

• healthcare benefits
• a 401(k) plan
• short-term and long-term disability coverage
• basic life insurance
• bonus plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED