Overnight In-Room Dining Attendant (Part Time) - Pendry Chicago

Montage Hotels & Resorts•Chicago, IL

3d•Onsite

About The Position

At Pendry Chicago, we are looking for passionate individuals to join our team and create authentic, personalized experiences for our guests. This role is more than just a job; it’s a way of life where you can learn, grow, and have fun while crafting lasting moments. We are committed to fostering a culture where associates feel empowered, can discover career growth opportunities, and contribute to our success.

Requirements

Ability to work a flexible schedule, including weekends and holidays
Ability to collaborate in a team environment
Basic communication skills
One year minimum of experience in food and beverage operations
Ability to stand and exercise mobility for extended periods of time during your scheduled shift
Ability to lift and carry up to 50 pounds regularly and for extended periods during the shift
Ability to push and pull food serving equipment and carts weighing up to 200 pounds on a semi-regular basis

Nice To Haves

Prior micros or other systems experience
Luxury hotel experience

Responsibilities

Ensure food and beverages are being served in a professional and timely manner
Assist guests with menu selections, providing recommendations and answering questions about ingredients, preparation methods, and dietary restrictions.
Take food and beverage orders accurately and efficiently, ensuring special requests or modifications are recorded and communicated to the kitchen staff.
Anticipate guest needs throughout the meal service, such as refilling drinks, clearing empty plates, and offering dessert or coffee options.
Check in with guests periodically to ensure satisfaction with their meals and address any concerns or issues promptly.
Promote menu items, specials, and promotions to guests, using suggestive selling techniques to increase sales and enhance the dining experience.
Adhere to all cleaning and safety standards
Attend daily pre-shift meeting
Consistently follow the food & beverage sequence of service with the utmost attention to detail
Deliver on guests’ expectations and have the desire to create WOW moments
Perform additional duties as assigned that may be outside of the normal scope of duties, based on business needs