Overnight Housing Worker

Fred Victor Centre • Toronto, ON

11d • CA$0 - CA$29 • Onsite

About The Position

Fred Victor is seeking an Overnight Housing Worker to join their Kingston Road Housing team. This role focuses on supporting chronically homeless tenants in accessing and maintaining their affordable housing. The position operates within a client-centered, harm reduction, trauma-informed, and anti-oppressive framework. Fred Victor has a long history of helping people rebuild their lives in Toronto, with a mission to improve health, income, and housing stability for those experiencing poverty and homelessness.

Requirements

• Strong understanding of systems that cause and support homelessness, poverty, and discrimination.
• Respect for the realities of tenants facing mental and physical health issues, active substance use, history of trauma, abuse, and social isolation.
• Expertise working with tenants who come from racially and ethnically diverse backgrounds.
• Well-developed interpersonal skills for effective relationships with tenants, community, external agencies, and staff.
• Experience working with people who are actively using substances from a harm reduction lens.
• This position will use a trauma informed, harm reduction, client centered, anti-oppressive approach to all of their work.

Nice To Haves

• Demonstrated experience in conflict resolution and crisis management.
• Extensive experience working with people who come from diverse racial, gender, ethnic and cultural backgrounds and who have experienced varying degrees of mental health, social isolation and substance use.
• Lived experience.
• Strong customer service skills.
• Extensive knowledge of community-based resources.
• Proven ability to challenge organization, staff and tenant communities in a positive and creative way to effect better service.
• Strong team work.
• Highly developed written and oral communication skills.
• Highly developed interpersonal skills.
• Highly developed group facilitation skills.
• Highly developed understanding of and proven ability to communicate appropriate professional boundaries.
• Highly developed ability to plan and prioritize work.
• Literacy in Word, Pirouette, Excel.

Responsibilities

• Encourage tenant participation in the development of short- and long-term goals and community development strategies.
• Use a facilitative management approach to help tenants reach their goals, maintain housing, and take responsibility for their lives and the safety/enjoyment of their housing.
• Provide a welcoming, friendly, and professional Front Desk for Housing, answering phones, fielding tenant questions and concerns, signing in guests, signing out keys, taking work orders, crisis intervention, assisting with tenant medication, giving notices, and liaising with other workers and professionals.
• Utilize trauma-informed community development, facilitative management, and conflict resolution approaches to foster supportive, co-operative living and help tenants develop skills for cooperative living.
• Provide intake, assessment, and case management services using a client-centered, strength-based, harm reduction approach.
• Maintain a caseload of 5-8 lower-need clients.
• Address housing-related issues such as behaviors, social isolation, mental health, substance use, and hygiene by supporting tenants in problem-solving and accessing community resources.
• Identify, intervene in, and deescalate crisis situations and work with tenants to develop crisis management skills.

Benefits

• Group benefits with Life Insurance, AD&D, Extended Health, and Dental Care with premiums 100% paid by the employer
• LTD with premiums 100% paid by employees
• Paid sick leave
• Float day
• RRSP with 6.5% employer contribution and 4% employee contribution after successful completion of probation
• 4 weeks of vacation to start
• Access to employee and family assistance plan
• Vision care
• Travel for emergency medical services

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed