Overnight Hotline Case Manager

Unity House of Troy•City of Troy, NY

7d•$19 - $20•Onsite

About The Position

Unity House of Troy is seeking a compassionate and dependable Overnight Hotline Case Manager to join our Domestic & Sexual Violence Shelter team. This position plays a vital role in providing a safe, supportive, and trauma-informed environment for survivors of domestic violence during overnight hours. If you are passionate about helping individuals in crisis and are committed to empowering survivors with dignity and respect, we encourage you to apply.

Requirements

High School diploma or GED required
Minimum of one (1) year of experience working with survivors of domestic violence or a similar vulnerable population.
Strong interpersonal, communication, and de-escalation skills.
Ability to work independently, remain calm in crisis situations, and maintain confidentiality.
Valid New York State Driver License and reliable transportation required.

Nice To Haves

Associate degree in Human Services or a related field preferred.
Knowledge of trauma-informed care, crisis intervention, and victim advocacy preferred.
Bilingual/Spanish-speaking candidates are strongly encouraged to apply.

Responsibilities

Ensure the safe and secure operation of the Domestic Violence Emergency Shelter during overnight hours.
Carry out program routines, site monitoring, light housekeeping, and facility maintenance tasks.
Answer and respond to the Unity House Domestic Violence Hotline, the New York State Domestic Violence Hotline, and the New York State Sexual Assault/PREA Hotline.
Provide compassionate, victim-centered, and trauma-informed support to shelter residents.
Conduct crisis intervention, safety planning, and emotional support for individuals experiencing domestic violence.
Connect residents with appropriate community resources and complete all required documentation accurately and promptly.
Maintain confidential participant records and complete program paperwork in accordance with agency and funding requirements.
Communicate effectively with team members to ensure continuity of care between shifts.
Promote a culture of inclusion, belonging, and respect for all participants and staff.
Perform other duties as assigned.

Benefits

Generous time off benefits!
13 paid days off in your first year for full time employment (increases every year)
56 hours of NYS Sick Leave
12 paid holidays
2 floating holidays
Major medical leave
Medical/dental/vision/life insurance, and 403b contributions after one year
Gym discounts
Tuition discounts
Cell phone discounts
50% reduction in childcare tuition at A Child's Place.
Pro-rated sign-on bonus (32 hours = $1062.50)