Overnight Guest Experience & Safety Manager

TMC Hospitality • Palm Springs, CA

9d • $25 - $28 • Onsite

About The Position

Drift Palm Springs is looking for an Overnight Guest Experience & Safety Manager to oversee the guest experience, safety, and nightly operations of the hotel. This role involves being the primary point of contact for guests overnight, handling late arrivals, assisting guests, conducting property rounds, resolving issues, monitoring safety, and preparing the hotel for the next day. The position requires independent work, confident decision-making, and a focus on creating a safe and welcoming environment. The ideal candidate is dependable, self-motivated, tech-savvy, and enjoys working independently.

Requirements

• Prior hotel, hospitality, guest service, security, or customer service experience preferred
• Strong communication and problem-solving skills
• Ability to work independently with minimal supervision
• Excellent judgment and professionalism
• Comfortable using technology, messaging platforms, and hotel systems
• Ability to remain calm under pressure and handle emergencies appropriately
• Strong attention to detail and organizational skills
• Ability to walk the property, climb stairs, and remain active throughout the shift

Nice To Haves

• You're the type of person who notices things others miss.
• You enjoy helping people, solving problems, and taking ownership of your environment.
• You can confidently work on your own, make sound decisions, and create a sense of comfort and security for guests throughout the night.

Responsibilities

• Welcome and assist guests arriving overnight
• Respond to guest requests and resolve issues professionally
• Conduct regular property and security rounds
• Monitor guest and public areas to ensure safety and security
• Assist with overnight check-ins and check-outs
• Complete nightly audit and reservation preparation tasks
• Communicate with remote guest services teams and hotel leadership
• Respond to emergency situations calmly and professionally
• Troubleshoot minor maintenance and housekeeping requests
• Complete detailed nightly activity reports
• Ensure the hotel is ready for the following day's operations

Benefits

• Competitive pay
• Medical, Dental & Vision Benefits
• Paid Time Off
• Employee hotel stay discounts
• Unique and beautiful work environment
• Opportunity to work independently and make a meaningful impact on the guest experience
• Join a growing hospitality company with opportunities for advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed