Overnight Frontline Worker

SHIPSHEY•Waterloo, ON

11h•Onsite

About The Position

The Overnight Frontline Worker is responsible for providing support to program residents while working in collaboration with primary program caseworkers in a transitional housing program setting. This role involves maintaining a safe, clean, and secure environment, supporting harm reduction and recovery-based strategies, and assisting with client engagement and documentation.

Requirements

Post-secondary education in Social Work, Social Services, Health Services, or equivalent.
1+ years Supporting the homeless population.
Knowledge of tenant population, diversity issues, anti-discrimination practices, and systemic reasons for homelessness.
Strong knowledge of Housing First Principles.
Experience working with families experiencing or at risk of homelessness.
Ability to apply principles of housing first principles approach in day to day work and interactions with clients.
Strong communication skills, assessment, risk management and crisis de-escalation.
Working knowledge of SPDAT and HIFIS.
Proficient in MS Suite (Word, Excel, Power Point and Outlook).
A vehicle, valid driver’s license, and adequate insurance coverage.
Valid Certification in First Aid & CPR.
Training in ASIST and CPI.
Vulnerable Screening Level 3.

Nice To Haves

Working knowledge of HIFIS is an asset.

Responsibilities

Provide support to the vulnerable population of individuals in transition.
Maintain an environment that is conducive to a 24/7 person centered care and support program.
Support harm reduction and recovery-based strategies in partnership with clients.
Ensure a clean, safe, and secure environment.
Maintaining appropriate record keeping/documentation, client files, statistical and outcome measurement tools, meeting agency and partner timelines.
Conduct daily operation tasks such as inventory, supply ordering, building rounds and building rapport with program participants.
Support primary workers with client engagement, documentation, and development and following through with case plan.
Responsible for client/resident safety.
Perform other assessments as required (i.e. mental health status exams, wellness checks, etc.).
Perform additional duties as required/delegated.