Overnight Front Office Supervisor

Omni Hotels & Resorts•Atlanta, GA

2d•Onsite

About The Position

Serving as a cornerstone of northern Atlanta’s newest mixed-used community, the Omni Hotel at The Battery Atlanta is the official hotel of the Atlanta Braves, located within steps of Truist Park as well as premier office space, the Coca-Cola Roxy music venue and a variety of shopping and dining. Our luxury hotel features 16 floors with 264 rooms including 28 suites, over 20,000 square feet of meeting space and can accommodate business travelers, families on vacation and everyone in-between. Redefining "live, work, play," we are a proud "play, work, stay" destination and seek to provide an unforgettable experience enhanced by our hotel's elevated pool deck in addition to our Lobby Bar and hotel restaurant. This team member will ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. Additionally, he/she will be responsible handling guest issues and forwarding along as needed.

Requirements

Attain a high propensity for customer service.
Previous cash handling experience.
Previous Front Desk experience required.
Must be able to stand for prolonged periods of time and bend, reach and lift items at least 30 lbs.
Must be flexible to all shifts, including holidays and weekends.
Computer Skills (Synergy, Opera, Alice, GoConcierge, Microsoft Office)
Must have excellent written and verbal communication skills.

Nice To Haves

May require working overnight shift.

Responsibilities

Ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards.
Handle guest issues and forward along as needed.
Be experienced with various guest scenarios.
Be thoroughly acquainted with all check-in policies and procedures.
Be familiar with all technical equipment related to the Front Desk.
Be familiar with all hotel facilities and offerings.
Understand the influence and importance of all departments on the Front Desk.
Responsible for the training of new associates.
Be familiar with shift checklist and be able to run the desk in absence of the Assistant Manager.
Understand and be able to perform rooms control duties.
Have broad knowledge of Alice, Synergy and Opera systems.
Be familiar with all reservation special packages.
Understand all radio codes and emergency procedures.