Overnight Front Desk Manager

Omni Hotels & Spas • Carlsbad, CA

8d • Onsite

About The Position

The purpose of this position is to direct the staff and the operations of the Front Office and department in order to maximize room revenue and efficiently utilize the available resources while ensuring an excellent guest experience.

Requirements

• A minimum of two years previous Front Office Management experience is required.
• Knowledge of the hotel’s property management system (Opera).

Nice To Haves

• College degree preferred.

Responsibilities

• Interview, select, train, develop, and coach all Front Desk Agents, Ideal Services Agents, and Guest Service Employees.
• Recommend and implement all Front Office and Guest Services standard operating procedures.
• Verify that accurate room status counts are taken at the proper times and that the information is relayed to those concerned.
• Assist with daily revenue and expense tracking, as well as, short and long-term budgeting for the related Front Office department.
• Maintain continuous contact with hotel guests and VIPs to ensure that any special requests, early check-ins, problems or complaints are handled quickly, efficiently and courteously.
• Conduct monthly meetings with Front Desk & Guest Services personnel with regard to safety concerns, training requirements, monthly goals, areas for improvement, etc.
• Implement & maintain company service standards through training, reviewing Medallia Scores, and setting goals within each department.
• Act as property MOD supervising all departments including Guest Services, Security, Engineering, Housekeeping, and respond to any guest concerns that may arise.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree