Overnight Front Desk Associate- The Infinity

Action Property Management•San Francisco, CA

7d•Onsite

About The Position

Action Property Management, a leader in community management with a legacy spanning four decades, is seeking a full-time Overnight Front Desk Associate to join their team at The Infinity, a luxury association in San Francisco. The Front Desk Associate is the primary point of contact for individuals entering the building or calling the association. This role requires a professional appearance, polite demeanor, and clear communication. The associate will need to possess a working knowledge of the Association's rules, policies, procedures, amenities, and surroundings to assist residents and guests. This position involves cross-training and rotation to support overall operations, with no single team member assigned exclusively to one location or function.

Requirements

Must be over 18 years of age and successfully pass a pre-employment background check and drug screening
High School Diploma or GED Equivalent
At least 6 months of customer service experience.
Polished and professional appearance and demeanor
Upbeat and positive team player attitude
Strong judgment and solutions-oriented
Proactive customer service approach

Nice To Haves

Hospitality, luxury retail or fine dining experience is preferred
Hospitality Management college students or recent graduates are highly desired

Responsibilities

Represent Action Property Management and the association by greeting residents, guests, and other visitors at the Front Desk in a welcoming and professional manner.
Provide basic services such as making restaurant reservations, taxi reservations, and providing directions.
Inform residents and guests of activities, events, and services that may be of use or interest.
Assist Residents with opening doors when possible.
Attend meetings as required, including Pre-Shift Meetings, Hospitality Trainings, and any mandatory Team Meetings.
Answer telephones and address people who enter the building or approach the Front Desk by politely answering questions, providing information, and assisting in accordance with rules, regulations, and policies.
Monitor and answer resident emails, provide information, and use templates to respond.
Receive and respond to residents' complaints in accordance with established procedures and policies or as appropriate; assist residents with issues or problems that do not require direct management involvement.
Prioritize tasks at the desk involving residents/owners, guests, and vendors.
Monitor activity at the Front Desk and coordinate on-site personnel to address residents' and guests' needs; utilize Building Link to contact residents to announce guests and deliveries.
Maintain the appearance of the Front Desk by assuring it is organized and clean at all times; summon janitorial or maintenance staff when needed.
Continuously monitor and maintain the back office and package room to ensure it is in a neat and orderly manner.
Periodically check hallways and elevators for debris.
Accurately note any issues or information throughout the work shift in the shift log and read all e-mails for information pertinent to the Front Desk Associates; communicate effectively with co-workers to assure a smooth transition of shifts.
Utilize Building Link and/or KeyTrack to track and retain resident information including asset logs, parcel logs, key logs, guest sign-in, and amenity reservations.
Coordinate deliveries to and from units; document and notify residents of parcels in accordance with procedures.
Monitor and maintain an adequate inventory of forms, supplies, and other items used at the Front Desk; promptly notify Supervisor when replenishment is needed.
Check the printer paper in the Business Center and restock when needed.
Assist residents with room reservations requests for the Association's common area rooms.
Check in Amenity Reservations and continue to follow up throughout the day.
Close out the amenity reports and the rooms at the end of the day.
Coordinate Loading Dock reservations for the day, and monitor those reservations.
Operate the Elevator Control System so that guests, contractors, and other visitors are sent to the proper floor.
Monitor the Loading Dock to ensure items are not blocking hallways and that no damage occurs to the building.
Conduct inventory of Loading Dock fobs at the end of shift.
Audit vehicles in the parking garage.
Collect stray shopping carts from levels B1-B5 and return them to the correct areas.
Conduct perimeter walks around the building and contact necessary authorities depending on the issue. Report suspicious or abnormal activities to Action staff and management, building security, or Law Enforcement, as appropriate; prepare detailed documentation of incidents according to established procedures.
Periodically or regularly observe building activity as captured by surveillance cameras and displayed on security monitors, report suspicious or abnormal activities as appropriate.
Document reports of disturbances that occur; evaluate situations and contact the proper authority (Police, Fire Department, Management) to resolve problems.
Report complaints, reports of nuisance, and non-compliance issues to Management; if applicable, politely call the issue to the attention of the offending party and request resolution.
Understand and implement Emergency Procedures when required; coordinate appropriate communications with residents and emergency personnel during emergencies such as Elevator Entrapment, fire alarm, fire, flooding, or earthquake.
Follow all Post Instructions and adhere to the Association's Governing Documents, CC&Rs, and Rules and Regulations. Be familiar with, and adhere to, all association policies, emergency procedures, and evacuation procedures.

Benefits

Comprehensive health benefits and paid time off package for qualifying employees
On-going hospitality and property management training
Opportunities for career growth and advancement
Medical
Dental
Vision
Pet insurance
401(k) with company match
Life and disability support for qualifying team members
Generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members.