Overnight Front Desk Associate- The Infinity

Action Property Management•San Francisco, CA

6d•Onsite

About The Position

Action Property Management, a leader in community management with a legacy spanning four decades, is seeking a full-time Overnight Front Desk Associate to join their team at The Infinity, a luxury association in San Francisco. The Front Desk Associate is the primary point of contact for individuals entering the building or calling the association, requiring a professional demeanor, clear communication, and a thorough understanding of the association's rules, policies, amenities, and surroundings. Associates will be cross-trained and expected to rotate responsibilities to support overall operations.

Requirements

Must be over 18 years of age.
Successfully pass a pre-employment background check and drug screening.
High School Diploma or GED Equivalent.
At least 6 months of customer service experience.

Nice To Haves

Hospitality, luxury retail or fine dining experience is preferred.
Hospitality Management college students or recent graduates are highly desired.
Polished and professional appearance and demeanor.
Upbeat and positive team player attitude.
Strong judgment and solutions-oriented.
Proactive customer service approach.

Responsibilities

Represent Action Property Management and the association by greeting residents, guests, and visitors in a welcoming and professional manner.
Provide basic services such as making restaurant and taxi reservations, and providing directions.
Inform residents and guests of relevant activities, events, and services.
Assist residents with opening doors when possible.
Attend required meetings, including Pre-Shift Meetings, Hospitality Trainings, and mandatory Team Meetings.
Answer telephones and address individuals at the Front Desk by providing information and assistance in accordance with established rules, regulations, and policies.
Monitor and respond to resident emails using provided templates.
Receive and respond to resident complaints according to established procedures and policies.
Assist residents with issues or problems that do not require direct management involvement.
Prioritize tasks at the desk, managing interactions with residents, owners, guests, and vendors.
Monitor Front Desk activity and coordinate on-site personnel to address resident and guest needs.
Utilize Building Link to contact residents to announce guests and deliveries.
Maintain the appearance of the Front Desk by ensuring it is organized and clean.
Summon janitorial or maintenance staff when needed.
Monitor and maintain the back office and package room to ensure they are neat and orderly.
Periodically check hallways and elevators for debris.
Accurately note issues or information in the shift log and read all pertinent emails.
Communicate effectively with co-workers for smooth shift transitions.
Utilize Building Link and/or KeyTrack to track resident information, including asset logs, parcel logs, key logs, guest sign-in, and amenity reservations.
Coordinate deliveries to and from units, documenting and notifying residents of parcels.
Monitor and maintain an adequate inventory of forms and supplies used at the Front Desk, notifying the Supervisor when replenishment is needed.
Check and restock printer paper in the Business Center.
Assist residents with room reservations for the Association’s common area rooms.
Check in Amenity Reservations and follow up throughout the day.
Close out amenity reports and rooms at the end of the day.
Coordinate and monitor Loading Dock reservations.
Operate the Elevator Control System to direct guests, contractors, and visitors.
Monitor the Loading Dock to ensure items do not block hallways and that no damage occurs to the building.
Conduct inventory of Loading Dock fobs at the end of the shift.
Audit vehicles in the parking garage.
Collect stray shopping carts from parking levels and return them to their correct areas.
Conduct perimeter walks around the building and contact necessary authorities depending on the issue.
Report suspicious or abnormal activities to Action staff, management, building security, or Law Enforcement as appropriate.
Prepare detailed documentation of incidents according to established procedures.
Observe building activity via surveillance cameras and security monitors, reporting suspicious or abnormal activities.
Document reports of disturbances, evaluate situations, and contact the proper authority (Police, Fire Department, Management) to resolve problems.
Report complaints, nuisance reports, and non-compliance issues to Management.
Politely address offending parties regarding issues and request resolution.
Understand and implement Emergency Procedures when required.
Coordinate communications with residents and emergency personnel during emergencies.
Follow all “Post Instructions” and adhere to the Association’s Governing Documents, CC&Rs, and Rules and Regulations.
Be familiar with and adhere to all association policies, emergency procedures, and evacuation procedures.