Overnight Front Desk Agent | Hotel McCall

Columbia Hospitality • McCall, ID

3d • $20 • Onsite

About The Position

The Overnight Front Desk Agent is responsible for the day-to-day night operation of the property, including front desk operations, and financial reconciliation and reporting. This role ensures that all front office tasks meet or exceed established standards and goals, while maintaining the confidentiality of guest information and hotel data. The agent will assist guests, team members, and vendors, and maintain a safe and secure environment. They will also respond to and resolve guest issues, evaluate trends in guest concerns for corrective actions, and communicate effectively with all departments. Additionally, the role involves ensuring the cleanliness and organization of front office areas, proper maintenance of equipment, and completing property walks to monitor guest safety and security. A unique aspect of this role includes baking bread and/or cookies during the shift.

Requirements

• Minimum 1 year hospitality experience required
• Strong written and verbal communication skills required.
• Ability to be self-motivated and complete all tasks during the shift.
• Ability to understand and apply labor and industry-specific laws and regulations.
• Ability to secure property by walking up and down halls to make sure appropriate doors are securely locked.
• Must possess basic negotiation skills and strong customer relations skills.
• Strong computer skills: Full knowledge of Microsoft Office with an emphasis on Outlook, Excel and Word.

Nice To Haves

• 2-year hotel/clerk experience strongly preferred.
• Previous experience in cash handling and computerized Point of Sale system strongly preferred.

Responsibilities

• Oversight of the day-to-day night operation of the property including front desk operations, and financial reconciliation and reporting.
• Follows all procedures to ensure that all front office tasks meet or exceed the established standards and goals.
• Ensures confidentiality of all guest information and pertinent hotel data.
• Assists guests, team members, and vendors during their shift.
• Maintains a safe and secure environment for guests and team members. Reports security concerns and problematic situations immediately to the General Manager or appropriate party.
• Responds and works to resolve guest issues and concerns as necessary.
• Evaluates patterns or trends in guest concerns in order to plan and implement corrective actions.
• Provides regular and on-going communication with all departments in order to keep staff informed of updates, changes and/or problematic situations.
• Ensures front office, reception area, lobby and storage areas are clean and organized.
• Ensures all equipment is properly maintained and functioning.
• Ensures all equipment is used only as intended.
• Completes property walks routinely to monitor guest safety and security.
• Bakes bread and/or cookies during the shift.

Benefits

• Hourly Pay: $20
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay
• Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Referral Bonus
• Discounted Lodging, Dining, Spa, Golf, and Retail
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities
• Task Force Work Opportunities
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed