Hotel Front Desk Agent

Buffalo Lodging Associates, LLC • Billerica, MA

1d • Onsite

About The Position

The Front Desk Agent is the face of the hotel, and provides superior service to all guests. This role involves greeting guests, managing check-in and check-out procedures using a Property Management System, handling financial transactions, identifying guest needs, and responding to requests. The agent will also take, update, and cancel reservations over the phone, ensuring excellent service throughout the process. The Hampton Inn by Hilton is located right off US-3, 15 minutes from Hanscom Air Force Base, and a 35-minute drive to Downtown Boston or Historic Salem, MA. It features 129 guest rooms, is near Great Brook State Park, and is three miles from Burlington Mall. Daily seasonal breakfast is served. The hotel is managed by Buffalo Lodging Associates, an award-winning company with a portfolio of 50 properties.

Requirements

• Customer Service experience, in a hotel setting preferred.
• Must have valid drivers license, and acceptable driving history subject to company approval.

Nice To Haves

• Prior Hilton experience is preferred.
• Hilton experience is a plus.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.

Responsibilities

• Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
• Handles cash, credit card information and goods at the property
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
• Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.

Benefits

• Paid Weekly (Every Friday!)
• Medical, Dental & Vision Insurance
• Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts – for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED