Hotel Front Desk Agent

Cooper Aerobics Enterprises Inc • Dallas, TX

3d • Onsite

About The Position

The Hotel Front Desk Agent is responsible for assisting guests with check-in and checkout, answers and processes all phone calls received and handles all special requests for services or information in accordance with Cooper Hotel policies and procedures.

Requirements

• Excellent verbal and written communication skills.
• Exceptional interpersonal and customer service skills.
• Proficient with Microsoft Office and the ability to learn and master other complex software systems.
• Strong organizational, problem solving, and time management skills.
• Ability to work without direct supervision and exhibit sound judgement.
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• 1-2 years of direct face to face customer engagement experience.

Nice To Haves

• Hotel experience preferred, boutique hotel experience a plus.

Responsibilities

• Warmly greet and register guests, providing directions and information about campus services.
• Assist guests with inquiries related to both campus and hotel amenities.
• Serve as a concierge, offering helpful recommendations and local information as requested.
• Accurately process and post daily inter-company charges.
• Complete all shift-related duties and securely deposit any cash collected.
• Generate daily reports for Cooper Hotel operations.
• Manage guest reservations received via fax or email in a timely and accurate manner.
• Address guest concerns and escalate to the Administrative Assistant or Business Office Manager when needed.
• Issue room keys using the Key Control Log and maintain proper security procedures.
• Perform additional duties as assigned by the Administrative Assistant or Business Office Manager.
• Actively support and participate in the organization’s culture and values.
• Maintain consistent, regular, and reliable on-site attendance.
• Fulfill other tasks as assigned to support overall team success.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED