Overnight Desk Clerk

Days Inn & Suites • Missoula, MT

7d • Onsite

About The Position

Days Inn & Suites Downtown Missoula-University is looking to add a Full Time Overnight Desk Clerk to our team at our newly remodeled hotel in Downtown Missoula. This position is for 11pm-7am with Two shifts per week. There is also the potential for an additional morning or afternoon desk shift each week as well.

Requirements

• Excellent communication and math skills.
• 2+ years' experience in customer service or hospitality.
• Able to learn computer functions and other on-the-job skills.
• Strong eye for details.
• Good problem-solving skills.
• Ability to multitask.
• Solid customer service skills.
• Strong written and verbal communication skills.
• Exceptional customer service skills.

Responsibilities

• Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay.
• Set up and serve breakfast in the morning.
• Respond to guest complaints, requests and emergencies.
• Reconcile all accounts in a timely manner.
• Verify that all EOD work has been performed by other departments.
• Schedule guest wake-up calls and reservations for the following day.
• Respond to guest inquiries, concerns and complaints as needed.
• Answer phones and place reservations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed