Overnight Customer Care Agent - AmTrav

Perk•Chicago, IL

9d•$28 - $28•Onsite

About The Position

Join AmTrav, a subsidiary of Perk—a global "unicorn" valued at $1.4 billion. We are a hyper-growth SaaS platform transforming the $1.3 trillion business travel market. We combine world-class tech with human empathy to ensure business travelers are never stranded and always supported. As an Overnight Advisor, you are the "calm in the storm." You’ll manage high-priority travel needs while the rest of the world sleeps, utilizing our proprietary booking platform to solve complex logistics in real-time.

Requirements

3+ years in a high-touch customer service environment.
You are a seasoned overnight professional who thrives on the 12 AM – 9 AM rhythm.
Exceptional problem-solving skills under pressure; the ability to find a "Plan B" when a "Plan A" evaporates.
You possess "active listening" superpowers and can translate complex travel jargon into simple solutions.
Crystal-clear professional communication, both written and verbal.
You are tech-savvy, able to learn new SaaS platforms quickly and manage multiple browser tabs/tools simultaneously.

Responsibilities

Execute flawless bookings and modifications via phone, live chat, and email.
Coordinate complex, multi-city international trips including air, rail, ground transport, and lodging utilizing our proprietary software.
Act as the "gatekeeper" for corporate travel policy, ensuring all bookings align with company tiers, budgets, and preferred vendor contracts.
Provide "white-glove" service for C-suite executives, managing specific preferences (e.g., specific aircraft types, hotel floor preferences, or dietary requirements).
Monitor global events (weather, strikes, geopolitical issues) and proactively reroute travelers to keep them out of harm's way.

Benefits

Competitive compensation and equity ownership in Perk
20 vacation days
12 public holidays
Three medical plans to choose from, with company contributions
HSA when enrolling in an HDHP medical plan
Comprehensive benefit plans, covering dental, vision
Wellhub’s gym subscription
Life and disability policies
401(k) plan with company matching contributions
Partner discounts on pet insurance
Unforgettable Perk events, including our spectacular annual summer party
Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
12-16 weeks’ paid parental leave
16 paid hours per year to spend volunteering for your dearest charitable causes
Up to 20 "Work from Anywhere" days per year
Four-week, fully paid sabbatical once you reach 5 years
Relocation support