Customer Care Agent - AmTrav
About The Position
Join AmTrav, a subsidiary of Perk—a global "unicorn" valued at $1.4 billion. We are a hyper-growth SaaS platform transforming the $1.3 trillion business travel market. We combine world-class tech with human empathy to ensure business travelers are never stranded and always supported. The Customer Care Travel Advisor is responsible for delivering exceptional customer service while assisting clients with travel planning and support. This role manages bookings, resolves travel-related concerns, and ensures a seamless experience before, during, and after travel. The ideal candidate is detail-oriented, solutions-driven, and committed to providing outstanding service in a fast-paced environment.
Requirements
- 3+ years in a high-touch customer service environment.
- Exceptional problem-solving skills under pressure; the ability to find a "Plan B" when a "Plan A" evaporates.
- Possess "active listening" superpowers and can translate complex travel jargon into simple solutions.
- Crystal-clear professional communication, both written and verbal.
- Tech-savvy, able to learn new SaaS platforms quickly and manage multiple browser tabs/tools simultaneously.
Responsibilities
- Execute flawless bookings and modifications via phone, live chat, and email.
- Coordinate complex, multi-city international trips including air, rail, ground transport, and lodging utilizing our proprietary software.
- Act as the "gatekeeper" for corporate travel policy, ensuring all bookings align with company tiers, budgets, and preferred vendor contracts.
- Provide "white-glove" service for C-suite executives, managing specific preferences (e.g., specific aircraft types, hotel floor preferences, or dietary requirements).
- Monitor global events (weather, strikes, geopolitical issues) and proactively reroute travelers to keep them out of harm's way.
Benefits
- Competitive compensation and equity ownership in Perk
- 20 vacation days
- 12 public holidays
- Three medical plans to choose from, with company contributions
- HSA when enrolling in an HDHP medical plan
- Comprehensive benefit plans, covering dental, vision
- Wellhub’s gym subscription
- Life and disability policies
- Options to add extra protection through voluntary buy-up plans
- 401(k) plan with company matching contributions
- Partner discounts on pet insurance
- Unforgettable Perk events, including our spectacular annual summer party
- Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
- 12-16 weeks’ paid parental leave
- 16 paid hours per year to spend volunteering for your dearest charitable causes
- Up to 20 "Work from Anywhere" days per year
- Four-week, fully paid sabbatical once you reach 5 years
- Relocation support
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
