Overnight Concierge

Clearwater Living Highland Park•Dallas, TX

7d•Onsite

About The Position

Clearwater Highland Park is a premier luxury senior living community in Dallas, TX, seeking a full-time Overnight Concierge for the night shift. The Concierge is the first point of contact, responsible for creating a warm and welcoming atmosphere. This role involves greeting visitors, answering phones, relaying messages, and providing exceptional customer service. The Concierge also handles administrative duties supporting various departments and serves as a key contact during emergencies. The working hours for this position are 10:00 PM to 6:00 AM.

Requirements

High School Diploma or GED required.
Must meet health requirements, including TB.
Background clearances as required by government regulations.

Nice To Haves

A minimum of one year of work experience in senior living, hospitality or in related field preferred.
Current First Aid/CPR/BLS Certification a plus.

Responsibilities

Ensure front entrance, lobby, and reception areas are neat, clean, and organized at all times, presenting a professional first impression of the community.
Ensure all people who come in contact with are welcomed to the community by standing to greet and offering any assistance needed.
Answer, transferring, and delivering appropriate message calls while using a professional and courteous voice.
Monitor all visitors, requesting them to sign in/out of logbook, reporting suspicious persons or activity immediately to the supervisor.
Sort and distribute incoming mail.
Accept and report resident’s special requests.
Maintain communities lost and found system.
Order and replenish administrative supplies as necessary.
Support Executive Director and other departments in administrative functions as needed.
Maintain and check off meal attendance tracking form alerting staff of needed room services or residents who have not yet attended meals.
Ensure regulatory compliance and report any issues or concerns immediately.
Comply with Clearwater Living standards/policies to encourage safe and efficient operations.
Encourage teamwork through open communication with associates.
Display a positive and professional image through actions and maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag when working.
Represent the Clearwater Living principles and core values on a daily basis.
Perform other duties and tasks as assigned or required.