Overnight Client Service Representative

Ethos Veterinary Health•Honolulu, HI

1d•Onsite

About The Position

As an Overnight Client Care Representative at Veterinary Emergency + Referral Center of Hawaii (VERC), you'll be the welcoming, compassionate voice guiding pet owners through emergency and specialty visits. Working closely with our medical team, you'll play a vital role in creating a positive client experience while supporting one of Hawaii's premier veterinary hospitals. At VERC, part of Ethos Veterinary Health, you'll join a collaborative team of board-certified specialists and highly trained emergency professionals dedicated to providing the highest standard of emergency and specialty veterinary care throughout the Hawaiian Islands. Our state-of-the-art hospital features advanced diagnostic capabilities including CT, MRI, ultrasonography, electrochemotherapy, and a full in-house laboratory, allowing our teams to deliver innovative, compassionate care every day.

Requirements

Previous customer service experience required
Excellent communication and interpersonal skills.
Strong organizational skills with exceptional attention to detail.
Ability to multitask and remain calm in a fast-paced emergency environment.
Compassionate, dependable, and client-focused attitude.
Proficiency with basic computer systems and administrative software.
Ability to work independently while collaborating effectively with a multidisciplinary team.
A commitment to providing exceptional client service and supporting outstanding patient care.

Nice To Haves

veterinary or medical reception experience preferred

Responsibilities

Welcome clients and patients with professionalism, compassion, and empathy.
Serve as the first point of contact for emergency and specialty clients during overnight hours.
Prepare, review, and maintain accurate client and patient medical records.
Educate clients on hospital services, policies, and treatment processes.
Answer incoming calls, manage appointment requests, and assist with emergency inquiries.
Process patient admissions, discharges, and follow-up appointments.
Accurately prepare invoices, process payments, and maintain financial records.
Perform general administrative duties including scanning, emailing, filing, and document management.
Collaborate closely with veterinarians, technicians, and hospital staff to ensure seamless overnight operations.
Contribute to a positive, team-focused hospital culture.