Overnight Call Center Representative
About The Position
Since 1992, ELITE Parking Services has been proudly serving Hawaii′s businesses, people, and hospitality industry with the state′s best valet and self-parking services. But what we do is more than simply parking cars. Our philosophy is to provide the most efficient and courteous valet services at affordable rates and ensure that every guest we serve feels special, secure, and respectfully cared for. We are located at luxury hotels, award winning fine dining restaurants, major health care facilities, financial institutions and at prestigious community events. Elite Parking Services is hiring full time Overnight Call Center Representatives. Shift hours are 10pm - 6am however training will be various shifts of 6am - 2pm or 2pm - 10pm.. Pay rate is $19/hour.
Requirements
- Minimum 2 years of customer service experience, preferably in a call center or retail environment
- High school diploma or equivalent
- Effective communication skills in English, both verbal and written
- Strong problem solving skills and the ability to resolve customer issues
- Proficiency in using relevant computer systems, mobile devices and software
- Ability to work well as a team player
- Ability to maintain professionalism, positive demeanor, and adhere to company standards
Nice To Haves
- a bachelor's degree is a plus
Responsibilities
- Handling incoming intercom calls
- Providing instructions/support to customers regarding parking procedures
- Troubleshoot issues
- Document customer interactions
- Manage multiple calls/tasks efficiently
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
