CALL CENTER REPRESENTATIVE

Milwaukee Eye Care Associates • Milwaukee, WI

3h • Onsite

About The Position

We are looking for a full-time Call Center Representative that will be the liaison between our practice and its current and potential patients. The successful candidate must have previous experience working in a fast-paced call center environment and be able to effectively schedule 50+ appointments per day, address inquiries, and handle urgent calls, always prioritizing patient satisfaction.

Requirements

• Previous experience in a customer support/call center role
• Familiarity with complex multi-line phone systems
• Strong written and verbal communication skills along with active listening
• Strong computer and keyboarding skills
• Patient focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• High school degree

Responsibilities

• Manage large amounts of inbound calls in a timely manner
• Schedule appointments for 9 providers
• Follow communication “scripts” when handling different patient calls
• Identify patients’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Takes accurate messages as required and delivers to correct department
• Build sustainable relationships and engage patients by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Obtain insurance authorizations when required

Benefits

• Health/Dental Insurance
• Vision
• 401(k) with employer match
• Paid Time Off (PTO)
• Holiday Pay
• Life Insurance
• Short-Term Disability

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees