Overnight Bellman - PT

Millennium Hotels and Resorts•Chicago, IL

6d•$19 - $20•Onsite

About The Position

As our Overnight Bellman, you will play an integral role in delivering an exceptional guest experience while contributing to a collaborative and high-performing team environment. This role is ideal for someone who brings a passion for hospitality, takes ownership, and is committed to continuous improvement and results. You are the face of the hotel—creating first impressions and memorable guest moments. Your energy, attention to detail, and service mindset will directly shape the guest experience and bring our brand to life.

Requirements

Ability to lift, bend, stoop, push or pull heavy cleaning equipment, and stand for extended periods
Passion for hospitality and delivering exceptional service
Strong communication and interpersonal skills
Ability to work in a fast-paced, dynamic environment
Solutions-oriented mindset with attention to detail
Flexibility to work varied schedules, including evenings, weekends, and holidays

Responsibilities

Escort arriving and departing guests in a friendly, courteous manner to and from their accommodations, transporting their luggage
Acquaint each guest with room and features.
Greet customers immediately with a friendly and sincere welcome
Retrieve guest items from cars, busses, and carts
Organize and store luggage as necessary in a designated area
Directs guest flow through hotel giving assistance and directions
Clean and polish carts
Pick up guest laundry to and from guest rooms in a timely manner
Report all suspicious persons or activities
Respond to guest questions, assistance, directions, and information as requested
Ensure smooth, efficient operations aligned with brand standards
Identify opportunities for innovation and continuous improvement
Deliver consistent, high-quality results in a fast-paced environment
Deliver exceptional service rooted in passion for hospitality
Anticipate needs and respond with a solutions-first mindset
Create memorable, personalized experiences for every guest
Work collaboratively across teams to achieve shared goals
Communicate effectively and contribute to a positive work environment
Support a culture of respect, energy, and accountability
Follow all company policies, safety standards, and procedures
Maintain accuracy in processes, reporting, and documentation
Uphold a culture of accountability and operational excellence