Overnight Bell/Door Attendant

EQX Hotel Management LLC•New York, NY

12d•Onsite

About The Position

Equinox Hotels + Resorts is a rapidly expanding global luxury hospitality brand and management company, built on the evolution of Equinox. With a design-forward approach, our portfolio spans urban, resort, and destination locations worldwide, offering high-performance living in architecturally stunning spaces. We redefine luxury hospitality by integrating the brand’s core pillars of movement, nutrition, regeneration, and community. Tailored for the next generation of travelers, our hotels empower guests to reach their fullest potential, combining fitness, health, and holistic well-being into every aspect of the experience. From personalized services to regenerative spa treatments and nutritious dining, we create environments that energize and inspire. Our philosophy of "All. And Nothing." balances indulgence with simplicity, ensuring each guest thrives by amplifying performance and pushing limits, ultimately helping them achieve new heights in life. JOB OVERVIEW Creates a strong sense of arrival/departure for hotel, residence, restaurant, and Club hotel members by greeting them and assisting with luggage. Handles all hotel member interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.

Requirements

Ability to satisfactorily communicate in English with hotel members, co-workers and management to their understanding.
Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
Ability to exert physical effort consistent with cleaning an industry standard number of rooms per shift
Punctuality and regular and reliable attendance.
Interpersonal skills and the ability to work well with co-workers and the public.
Ability to work flexible schedule (AM, PM, Overnight, Weekends & Holidays).

Nice To Haves

One - two years prior experience in a similar role or luxury hotel member service experience.
Prior luxury hotel member relations training.
High School graduate or equivalent vocational training.

Responsibilities

Always treat hotel members with courtesy and respect in a variety of situations.
Honesty & Integrity.
To be mindful of the importance of personal hygiene and grooming.
Adhere to hotel Health and Safety guidelines.
Ability to work under pressure and in a fast-paced environment
Strive to understand the needs and preferences of the hotel member s and ensure that those needs and preferences are met.
Maintain a friendly, “on-stage” attitude be smiling, courteous and attentive, always make and maintain good eye contact. Remain positive and never become impatient.
Stand at the assigned area in the lobby and outside hotel entrance to assist and greet hotel members. The posted area should be kept neat and clean at all times.
Welcome, greets, and escorts arriving hotel member s by promptly handling luggage according to hotel standards.
Correctly tag, store and retrieve luggage from storage.
Remove luggage from hotel member rooms upon check out.
Ability to maintain the confidentiality of all hotel member information and pertinent hotel data.
Maintains a clear and orderly Front Drive.
Ensure all internal communication via Knowcross handheld is answered immediately, and tickets are closed in timely manner when dispatched to specific doorman handheld.
Work closely with Valet to ensure a smooth arrival and departure experience.
Assists with all hotel member transportation needs including taxis, car services, and buses.
Coordinates with the valet parking team the parking and retrieval of vehicles.
Makes necessary deliveries and pick-ups to and from hotel member rooms, including mail, packages, flowers, etc. that are handled via the Front or Concierge Desks.
Be aware of VIP’s and repeat Hotel member s and greet them by name whenever possible.
Provides hotel member s with directions and information on areas of interests when requested
Complete off property errands/deliveries for hotel member s when requested.
Maintains up-to-date knowledge about the hotel’s facilities, hours of operation, events, F&B, Spa, room types, amenities, special packages, promotions, menu prices, dress code, daily group activities, local events, holiday schedules, etc.
Maintain departmental keys, communication tools, and access/update all functions of the computer systems in accordance with departmental specifications.
Maintain cleanliness and working condition of departmental equipment/supplies, hotel entrance, lobby, bell desk, and luggage storage areas.
Identify and explain hotel facilities and features to hotel members while escorting them to their room.
Be prepared and knowledgeable to provide hotel member with a thorough room orientation and explanation.
Actively listen and communicate specific hotel member requirements accurately to the Concierge, Reception and CORE colleagues to ensure complete follow up.
Delivery newspaper to the hotel member rooms
Retrieve ice for hotel member, upon request.
Ability to be work flexible hours, including weekends, holidays, and evenings and overnight shifts.
Ensure that all pertinent information is documented accordingly.
Transport hotel member luggage from current room to reassigned room for room moves.
Offer and describe hotel amenities to hotel member upon arrival including offering to deliver ice, laundry, shoeshine, package pickup, delivery, messages, mail, fax, flowers, gifts, etc.
Collect and record hotel member preferences.
Assist Concierge staff with hotel member request and services, including retrieval of theater tickets, flowers, and other items as requested.
Answer the departmental telephone within 3 rings, using correct salutations and telephone etiquette.
Complies with all Work Rules, Safety Standards and Standards of Conduct as set forth in the Employee Handbook.
Initiate contact with hotel members entering and departing the hotel, while opening and closing the main hotel door.
Assist hotel members with car doors.
Maintain complete knowledge of daily house count and expected arrivals/departures, and VIPs.
Ensure the front door is attended at all time
Correctly tag, store, and retrieve luggage from luggage storage and the hotel member rooms.
Ensure luggage carts are clean, neat in appearance, and properly aligned and stored.
Works harmoniously and professionally with co-workers and supervisors.
Ensure to follow key policy accurately when delivering room keys.
May be assigned other duties at the discretion of management.