Overnight Bell Attendant

Four Seasons Hotels and Resorts•Denver, CO

2d•$21

About The Position

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: An urban retreat in the heart of the Mile High city. Plan a getaway at our elevated mountain metropolis. Explore a variety of sporting events and concerts across the Mile High City, feel the warmth of family-friendly performing arts classics or hit the slopes just a short drive away from Four Seasons Hotel Denver. Stay in for the quiet nights with 24-hour room service, savour locally sourced ingredients prepared by classically trained chefs, slip into bliss with handcrafted cocktails at EDGE Restaurant & Bar or unwind at our spa with a selection of rejuvenating treatments. BASIC PURPOSE: Assists guest with luggage during arrival and departure, makes necessary deliveries to and pick up from guest rooms, transports guest and hotel packages and parcels. Shines guest shoes.

Requirements

Ability to read, write and speak English.

Responsibilities

Greets guests and escorts them to their rooms.
Delivers luggage to room upon check-in and picks up luggage from room upon departure, moving the luggage to storage or the Front Drive.
Maintains proper records of deliveries and pick-ups.
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Performs shoeshine service; picking up shoes from guest room, cleaning and polishing them and returning them to the guest.
Collects guest requests for morning newspapers, places newspapers in bags and delivers the desired newspaper in a timely manner.
Greets all guest passing through lobby and offers them assistance.
Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
Works harmoniously and professionally with co-workers and supervisors.
Performs errands for guests and the hotel that may require local travel off of the hotel property.
Provides a high level of cleanliness in the lobby and luggage storage room.
Assists guests at the Concierge Desk.
Assists with responsibilities and duties in the absence or heavy volume in the areas of Door Staff and Valet Parking Staff.