Dispatcher - Bell & Door

Wynn Resorts•Las Vegas, NV

About The Position

The Bell & Door Dispatcher is responsible for providing professional and courteous service to each and every guest. They will be responsible for exceeding guest expectations through positive interactive skills. Responsible for maintaining the Wynn standards of service with guests and coworkers at all times. Responsible for answering guest phone calls in a timely manner. Responsible for dispatching Bell Attendant to assist guests. Responsible for updating the laundry daily and express log. Responsible for delivering and maintaining the Forbes 5-Star level of service. Ensures the Wynn standards of cleanliness and appearance for all areas. Works with safety as a priority, and follows department and company safety standards. Knows and adheres to company and department policies and procedures, embrace company and department culture and take pride in the resort and amenities. Understands and well versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests. Attends required training classes and incorporates new standards, service knowledge and safety into daily work practices. Looks for opportunities to assist peers, guests, other departments or leaders at all times. Solution oriented, stays on task and promotes teamwork.

Requirements

Previous Front Services and telephone experience is preferred, but not required.
Requires proficiency in Microsoft Office specifically Outlook, Word and Excel.
Candidates must be knowledgeable about the Las Vegas area and attractions.
Must possess outstanding customer service, organizational, and interpersonal skills as well as excellent attention to detail and the ability to multi-task.
Candidate must be able to work efficiently within a team environment.
Must have an open mind and willingness to learn new processes, concepts and ways of approaching guest and coworkers.
Must possess excellent communication skills.
Candidate must be well groomed and professional.
Must be able to communicate English with guests, management, and other employees to their understanding. Additional foreign language a plus.
Must be available to work all shifts and days including opening and closing shifts.
Be able to work a flexible schedule with overtime based on business demands.
Willingness to maintain the highest level of confidentiality regarding guests and staff.
Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities.
Must be 18 years of age or older.

Nice To Haves

Previous Front Services and telephone experience is preferred, but not required.
Additional foreign language a plus.

Responsibilities

providing professional and courteous service to each and every guest
exceeding guest expectations through positive interactive skills
maintaining the Wynn standards of service with guests and coworkers at all times
answering guest phone calls in a timely manner
dispatching Bell Attendant to assist guests
updating the laundry daily and express log
delivering and maintaining the Forbes 5-Star level of service
Ensuring the Wynn standards of cleanliness and appearance for all areas
Working with safety as a priority, and follows department and company safety standards
Knowing and adhering to company and department policies and procedures, embrace company and department culture and take pride in the resort and amenities
Understanding and well versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests
Attending required training classes and incorporates new standards, service knowledge and safety into daily work practices
Looking for opportunities to assist peers, guests, other departments or leaders at all times
Solution oriented, stays on task and promotes teamwork