Bell and Door Attendant

AccorHotel • Pittsburgh, PA

1d

About The Position

The Bell/Door Attendant is responsible for all aspects of Lobby service – from arrival, luggage services, lobby assistance through departure. The candidate is required to have exceptional guest service skills and thrive on creating a welcoming environment. What You Will Be Doing: Provides all arriving guests with a warm welcome Act as first/last point of contact for guest, opening/closing car and Hotel Lobby doors, includes bidding farewell Executes curbside check in Keeping Door area and Lobby impeccable at all times Utilizing Guest Name in all interactions Knowledgeable on Pittsburgh – Attractions, Directions, Cultural Scene, etc Assists guests with luggage and secured luggage storage Maintains relationships with limousine and cab services Escorts guests to their destinations within the hotel Assists front office team with check-ins/outs as needed Reviews daily reports, group resumes and ensures execution of all special requirements Acts as Lobby ambassador throughout shift – providing thoughtful touches for our guests Participates in all colleague briefings and formal communication meetings Follows all established standards and procedures set out by the hotel and the department Consistently offers professional, engaging and friendly service Other duties as assigned

Requirements

• Previous experience in a luxury property is an asset
• Must have valid Driver’s License
• Ability to prioritize and execute guest requests through strong organizational skills
• Excellent interpersonal skills, with great communication ability

Nice To Haves

• Previous experience in a luxury property is an asset

Responsibilities

• Provides all arriving guests with a warm welcome
• Act as first/last point of contact for guest, opening/closing car and Hotel Lobby doors, includes bidding farewell
• Executes curbside check in
• Keeping Door area and Lobby impeccable at all times
• Utilizing Guest Name in all interactions
• Knowledgeable on Pittsburgh – Attractions, Directions, Cultural Scene, etc
• Assists guests with luggage and secured luggage storage
• Maintains relationships with limousine and cab services
• Escorts guests to their destinations within the hotel
• Assists front office team with check-ins/outs as needed
• Reviews daily reports, group resumes and ensures execution of all special requirements
• Acts as Lobby ambassador throughout shift – providing thoughtful touches for our guests
• Participates in all colleague briefings and formal communication meetings
• Follows all established standards and procedures set out by the hotel and the department
• Consistently offers professional, engaging and friendly service
• Other duties as assigned

Benefits

• Competitive salary
• Flexible Benefit and PTO plans
• Generous 401k options
• Employee rates at Luxe Accor properties in North and Central America
• Learning programs through our Academies
• Opportunity to develop your talent and grow within our property and across the world!
• Ability to make a difference through our Corporate Social Responsibility and Employee Wellbeing initiatives

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees