Overnight Bell Attendant

AccorHotel•Miami Beach, FL

About The Position

JOB OVERVIEW: Under the general guidance of the Director of Front Office, the Overnight Bell Attendant position is responsible for meeting, greeting, and assist in transporting guest to tourist areas, providing information on the local area, and ensuring delivery and retrieval of luggage to all guests in a courteous, timely and professional manner.

Responsibilities

Must love and take care of guests!
Must say “yes” and “thank you” often!
Greet arriving guests and retrieve their luggage
Escort guests to their rooms, explain the room facilities, and sell the hotel’s various outlets (restaurant, bar, spa)
Deliver luggage, messages, faxes, packages etc. for guests and to undertake various other requests in order to ensure their comfort
Transport departing guests’ luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for
Ensure that luggage has been stored safely according to prescribed procedures
Ensure that the luggage storage area is always kept clean and tidy
Inform guests with savvy knowledge of hotel, its services, the city, and local ‘happenings’
Be fully aware of what functions are going on in the hotel
Able to drive in a safe and efficient manner
Able to keep a record of all the incidents while driving, for example, any accidents or tickets.
Responsible to ensure the safety and security of the guests while traveling.
Provide gracious, attentive, and friendly service
Any other reasonable duties as assigned by the supervisor or manager
We recognize we are in the hospitality industry and that may require us to provide lateral service.
We will on occasion call for each individual in the team to, on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.