Overnight Bell Attendant

Sonesta International Hotels Corporation•Chicago, IL

1d•Onsite

About The Position

The Bell Attendant sets the tone for Sonesta’s mission of “Wowing” our guests with Amazing Moments. This role involves transporting and storing luggage to and from guest rooms. The Bell Attendant will also deliver guest room packages and room drops as needed in a timely and professional manner. Additionally, they will explain and promote hotel facilities, outlets, and services to guests, and provide information regarding local attractions and activities. This position requires responding appropriately to guest complaints and informing supervisors of any major problems, complaints, disturbances, or dissatisfied guests. Other duties may include accepting dry cleaning from guests, delivering clean laundry or guest mail/messages, sundry items to guest rooms, and responding to other special requests.

Requirements

Professional verbal communication skills.
Excellent interpersonal and customer service skills including dealing with difficult guests.
Excellent organizational skills and attention to detail.

Responsibilities

Transporting and storing luggage to and from guest rooms.
Deliver guest room packages and room drops as needed in a timely and professional manor.
Explain and promote hotel facilities, outlets, and services to guest and provide information to guests regarding local attractions and activities.
Respond appropriately to guest complaints.
Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.
Accepting dry cleaning from guest and secure for pick up by dry cleaning company.
Delivering clean laundry or guest mail/messages, or sundry items to guest rooms.
Responding to other special requests.