Overhead Crane Field Service Technician

Rhino Tool House•Wichita, KS

4h•Onsite

About The Position

Rhino Tool House is seeking an experienced Overhead Crane Field Service Technician to perform preventive maintenance, troubleshooting, and repairs on overhead cranes, hoists, and lifting devices at customer facilities. This role operates in active industrial environments and is critical to safety, regulatory compliance, equipment reliability, and customer satisfaction. The position requires strong technical capability, thorough documentation, and professional customer interaction. The Overhead Service Technician is a front-line employee with direct customer contact and is a valued, essential part of the company’s success; in addition to technical skills, people skills are vital for effective customer relationship management and decision-making.

Requirements

2-year minimum crane maintenance experience, including periodic annual inspections preferred
Experience and knowledge of all safety standards/regulations as it relates to crane maintenance required
Experience and knowledge of AC/DC theory, and the ability to troubleshoot 480 VAC
3 phase motor control systems preferred
Experience with variable frequency drives preferred
Previous overhead crane service experience preferred but not required
Willingness to stay educated in the crane industry; as cranes become increasingly sophisticated, service techs need to be increasingly computer literate and technologically savvy.
Valid driver’s license in good standing that meets company requirements
Heavy Lifting/Pulling (min 75 lbs.) is generally a part of this type of work and because of the nature of the duties
Ability to work at heights greater that six feet of the ground
Service technicians standard schedule is 40 hours per week but must have the ability to work varied hours, overtime and on-call as required to meet customer needs
Travel required. Occasional overnight travel required
Requires solid written and verbal communication skills
Demonstrated mechanical aptitude
Strong analytical, conceptual and planning skills are required
Excellent math skills and overall PC literacy (Microsoft Office) are required
Must be detail oriented, self-motivated and disciplined with the ability to multi-task
Must successfully complete a criminal background check, physical, drug screen and Everify
Maintain a clean driving record, adhere to DOT compliance requirements while operating company vehicles. Obtain DOT Health Card (Medical Examiners Certificate)
Legally Authorized to work in the United States

Responsibilities

Perform on site repairs on overhead cranes and hoists at customers’ facility as directed by the Service Supervisor (or Service Manager)
Responsible for performing planned maintenance and repairs on all types of crane & hoist systems.
Responsible for responding to emergency break down call outs as directed by the service supervisor. This includes after hours as well as weekend availability
Conduct extensive on site electrical, electronic, mechanical and structural troubleshooting to determine the root cause for equipment malfunctions and/or failures and establish the necessary repairs utilizing: visual inspections, testing procedures as well as the appropriate testing equipment
Responsible for a basic understanding and working knowledge of all OSHA, ANSI, CMAA, and other codes or regulations pertaining to our crane service industry; must be able to get specific regulations if requested
Proficient knowledge of electrical theory for power and controls, mechanical systems of cranes/hoists and simple structure element
Complete daily paperwork accurately and completely; time tickets, service reports, inspection reports, expense reports, and sales lead generation forms
Review with the customer all repairs you performed and get their signature on the daily service report indicating their acceptance of proper and completed work
Maintain all company equipment and tools in compliance with the manufactures recommendations and certifications, i.e. vehicle, forklifts, man lifts, operating machinery, etc.
Responsible for keeping a proper stock level of inventory and line stock items on the service vehicle
Maintain a stock of the appropriate forms and literature on the service vehicle and be capable of utilizing the proper documentation and forms used by the service department
Responsible for maintaining a professional appearance and image at all times
Must maintain regular communication with the local office and/or call in a minimum of once per day to the service supervisor
Excellent people skills to communicate with inter-company personnel and customers and promote excellent customer relationships at all times
Maintain the Quality Assurance Standards
Collect, develop and formalize information for proposals of all replacement and repair opportunities and forward to the Service Supervisor or Service Manager
Keep training assignments current
Perform other duties as assigned