Overdraft Protection Analyst

General Electric Credit Union•Blue Ash, OH

4d•Onsite

About The Position

The Overdraft Protection Analyst is responsible for the administration of the Courtesy Overdraft program including communication to members and the collection of negative share accounts. This position is also responsible for ACH, wire transfer, and inclearing activity including following policies and procedures to complete the day-to-day activities. The role requires understanding and compliance with all required federal and state regulations associated with this position.

Requirements

High School diploma or GED is required
2+ years of Credit Union or Banking/FI experience
Proven knowledge of Deposit products and services
Strong attention to detail and ability to handle multiple tasks efficiently
Excellent communication and customer service skills
Strong analytical and problem-solving abilities
Ability to work independently and collaboratively in a team environment
Knowledge of MS Office, including Word and Excel
Ability to maintain confidentiality and exercise discretion when handling sensitive financial information
Must understand and comply with all required federal and state laws and regulations associated with this position

Nice To Haves

Knowledge of DNA is preferred

Responsibilities

Manage the administration of the Courtesy Overdraft program
Handle all communication related to negative share accounts
Responsible for the collection of negative share accounts
Report charge-off deposit accounts to Chex Systems
Create, execute, and monitor Repayment Plans related to negative deposit accounts
Accountable for meeting standard of 30-40 calls per day
Review and adhere to Credit Union policies and procedures
Support the process ACH, wire transfer, and inclearing related transactions
Adhere to operational controls including applicable laws, rules, and regulations impacting ACH services and policies such as the Bank Secrecy Act, OFAC, NACHA Rules, Regulation E and Universal Commercial Code to ensure safety and soundness
Identify and resolve problems in a timely manner; works with other departments to solve complex issues
Build and maintain internal relationships throughout the Credit Union by providing exceptional member service; models excellent internal and external member service
Perform other duties as assigned
Must understand and comply with all required federal and state regulations associated with this position.