Ovation (High-Net-Worth) Claims Adjuster

Aviva • Dartmouth, NS

75d • Hybrid

About The Position

Ovation is Aviva Canada's premier high-net-worth insurance program, providing specialized protection for clients with high-value homes, vehicles, collections, and other significant assets. We are seeking an experienced Ovation (High-Net-Worth) Claims Adjuster to deliver exceptional claims experience through expert claims handling, personalized service, and a strong commitment to client care. Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid – the best of both worlds.

Requirements

• Minimum 4+ years of first party claims handling experience focusing on Property Claims.
• Adjusting licenses for Atlantic provinces is a requirement
• University Degree or College Diploma or equivalent Property technical work experience
• Superior technical competence in Personal insurance
• Basic property claims scoping and estimating understanding/knowledge
• Strong verbal and written communication skills – ability to communicate respectfully and compassionately and listen effectively
• Computer proficiency; Excel, Word, PowerPoint, Outlook
• Superior analytical, problem-solving and decision-making skills

Nice To Haves

• Auto Claims experience is considered an asset.
• Preference will be given to candidates with prior high net worth/VIP or specialty market claims experience
• Experience using Guidewire ClaimCenter, Xactanalysis, Edjuster, Mitchell (Auto)
• CIP or FCIP Industry designation or other relevant professional insurance qualification
• Bilingualism in a second language is considered an asset
• Adjusting licenses for Quebec considered an asset

Responsibilities

• Investigate and negotiate Ovation and RBC High New Worth / RBC Private Insurance property claims in accordance with Aviva’s standard methodologies and handling procedures
• Responsible for the issuance of payments to vendors, customer and experts
• Analyze estimates, value of claims, negotiate, and settle claims accordingly
• Interpret and apply Aviva Ovation high net worth personal policy coverage related to the loss
• Communicate policy coverage and benefits to customers
• Investigate and document cause of loss and quantum
• Review, comment on and approve vendor partner estimates for the cost of repairs or replacement of damaged or destroyed property
• Maintain relationships with internal and external partners involved in management of customer claims
• Acquire and maintain appropriate provincial adjuster licenses and align with continuing education requirements – where required
• Be responsible for the customer relationship and outcomes on claims of varying quantum and complexity
• Determine when fieldwork is required and co-ordinate the field resource required as well handle the information coming from the tasks.
• Ensure early identification and reaction to exposures, recovery opportunities during storm and disaster events
• Clear understanding of financial elements of the property claims function to ensure we remain financially strong and deliver year on year improvement in our business performance
• Maintain the accuracy and integrity of data collected in Aviva systems
• Identify and report on any suspicions of fraud or financial irregularities in line with existing internal and external requirements and procedures
• Continuous improvement of customer experience/outcomes, indemnity and expense excellence
• Measured demonstration of relevant Regulatory and Legislative compliance

Benefits

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Hybrid flexible work model.
• Outstanding career development opportunities.
• We’ll support your professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year.
• Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
• Corporate wellness programs to support our employees’ physical and mental health.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree