Outside Tool Repair Technician

SouthernCarlson, Inc.•Elkhart, IN

7d•Onsite

About The Position

We're looking for a customer-focused Outside Service Representative who enjoys working independently, solving mechanical problems, and building strong customer relationships. In this role, you'll travel to customer locations to install, troubleshoot, repair, and maintain industrial equipment while providing exceptional service and identifying opportunities to support our customers' operations.

Requirements

Experience repairing industrial equipment, pneumatic tools, or electric power tools required
Strong mechanical aptitude and troubleshooting skills
Excellent customer service and communication skills
Ability to work independently and manage priorities effectively
Strong organizational skills and attention to detail
Basic computer skills
Valid U.S. driver's license with a satisfactory driving record
Ability to regularly lift up to 50 lbs. and occasionally up to 100 lbs.
High school diploma or GED required

Nice To Haves

Construction or industrial supply industry experience preferred

Responsibilities

Travel to customer locations in Indiana, Michigan and Ohio to diagnose, troubleshoot, repair, and maintain industrial equipment
Install, inspect, and service electrical, mechanical, pneumatic, and gas-powered equipment
Demonstrate proper equipment operation and provide maintenance training to customers
Manage customer service calls and coordinate outside service scheduling
Complete work orders, parts requests, timesheets, and other service documentation accurately and on time
Communicate with sales representatives to ensure customer satisfaction and resolve service concerns
Identify opportunities to improve customer productivity or equipment performance and recommend appropriate solutions
Process customer orders as needed
Build strong customer relationships by delivering responsive, professional service
Follow all company safety policies and procedures