About The Position

The Outside Software Account Representative is responsible for increasing Thryv’s reach among existing clients, boosting engagement with current software clients, and growing the SaaS client base through new sales. The representative works with existing clients to develop relationships and identify additional sales or expanded product usage based on their needs, while also prospecting for new clients and meeting sales quotas. More than 50% of the work is conducted outside the home office, with a stated 50% driving requirement. The role involves presenting Thryv’s business software and guiding prospects through the buying process. Thryv’s platform includes CRM, SEO, marketing, invoicing and receipts, text messaging, email marketing, and print and social media management. The representative follows established sales and operational processes, maintains product and demonstration certifications, and participates in sales meetings, call calibrations, and training. The position is remote-first and requires the employee to live within a one-hour commute of the posted city. The on-target earnings for pay area 1 (the U.S. national average) are $96,800 per year; the final offer may vary based on location, local market factors, experience, expertise, and assigned book of business.

Requirements

  • At least 3 years of direct sales experience; SaaS experience is preferred.
  • At least 2 years of experience in an outbound sales role involving the full sales cycle.
  • Industry knowledge and the ability to develop a thorough understanding of the Thryv product suite.
  • Exceptional written and verbal interpersonal and communication skills, emotional intelligence, adaptability, and relationship-building ability.
  • Strong time-management and organizational skills, including the ability to manage multiple priorities and competing schedules or demands.
  • Ability to work independently in a remote-first environment, conduct sales presentations, and follow company processes and procedures.
  • Strong technical skills, proficiency in Microsoft Office, and ability to learn new programs and systems.
  • Valid driver’s license and ability to meet the 50% driving requirement.
  • Must live within a one-hour commute of the city in the job posting.
  • Comfort working remotely with high-speed internet, an acceptable office setting, and appropriate business attire.

Nice To Haves

  • Direct sales experience in a SaaS role or company.

Responsibilities

  • Contact assigned clients and present opportunities for additional sales or extended product usage based on client needs.
  • Identify and secure new SaaS clients through self-generated prospecting, including networks and referrals, and company-initiated prospecting programs.
  • Nurture and grow relationships with existing clients while pursuing new client opportunities to meet a predetermined sales quota.
  • Execute operational processes, including client and prospect engagement cadences, product and demo certifications, order entry, and centralized intake forms.
  • Participate in sales meetings, call calibrations, and training as needed.
  • Educate and guide prospects through the buyer’s journey, explaining how Thryv can help grow their businesses.
  • Partner with marketing and technology departments to execute sales strategy as solutions are enhanced and new products are released.
  • Build and nurture a prospect pipeline, close deals, and help customers find solutions.
  • Conduct more than 50% of work outside the home office and meet the 50% driving requirement.

Benefits

  • World-class training.
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