Outside Service Technician - Repair Service

SouthernCarlson, Inc.•Winston-Salem, NC

1d•Onsite

About The Position

The Outside Service Technician performs installation and repair of industrial equipment which may include electrical, mechanical and gas engines. The work is completed at customers’ sites or branch locations as warranted.

Requirements

Strong mechanical and electrical troubleshooting aptitude
Experience working with battery-powered, electrical, electro-mechanical, or industrial equipment preferred
Familiarity with low-voltage electrical systems, motors, switches, wiring, triggers, electronic components, and related circuitry
Ability to diagnose mechanical, electrical, and intermittent equipment failures
Ability to read parts breakdowns, wiring diagrams, schematics, and technical manuals
Comfortable using hand tools, meters, soldering equipment, and electronic diagnostic tools safely and effectively
Basic electronic repair experience such as soldering, wiring repair, capacitor replacement, or minor circuit board repair preferred
Ability to perform bench-level diagnostics and repair on electronic and electro-mechanical equipment
Strong attention to detail and organizational skills
Ability to work independently and manage workload effectively
Basic computer skills for repair documentation and communication
Ability to lift 50 pounds of customer product on a regular basis and up to 100 pounds on an occasional basis
High school diploma or equivalent

Responsibilities

Troubleshoot and repair of nail guns and staple guns for customers
Demonstrate and provide effective equipment operation and daily maintenance training to customers
Regularly complete customer orders
Complete and submit appropriate documentation (work orders, parts orders, time sheets, etc.)
Communicate with sales team to ensure customer satisfaction
Problem-solve with sales team to determine best resolution to customer issues
Interact with customers, providing the highest levels of service and productivity.