Outside Service Technician

SouthernCarlson, Inc. • Roanoke, VA

2d

About The Position

SouthernCarlson is seeking a customer-focused Outside Service Technician to work independently, solve mechanical problems, and build strong customer relationships. The role involves traveling to customer locations in Virginia to install, troubleshoot, repair, and maintain industrial equipment while providing responsive service and identifying opportunities to support customers’ operations. The position is full-time, based in Roanoke, Virginia, with a Monday–Friday daytime schedule. Compensation is based on experience.

The technician demonstrates proper equipment operation and provides maintenance training, coordinates service calls and scheduling, completes service documentation, and works with sales representatives to address customer needs. The role requires following company safety policies and procedures. Offers are contingent on completing a background check and drug screening.

Requirements

• Experience repairing industrial equipment, pneumatic tools, or electric power tools.
• Strong mechanical aptitude and troubleshooting skills.
• Excellent customer service and communication skills.
• Ability to work independently and manage priorities effectively.
• Strong organizational skills and attention to detail.
• Basic computer skills.
• Valid U.S. driver's license with a satisfactory driving record.
• Ability to regularly lift up to 50 lbs. and occasionally up to 100 lbs.
• High school diploma or GED.

Nice To Haves

• Construction or industrial supply industry experience.

Responsibilities

• Travel to customer locations in Virginia to diagnose, troubleshoot, repair, and maintain industrial equipment.
• Install, inspect, and service electrical, mechanical, pneumatic, and gas-powered equipment.
• Demonstrate proper equipment operation and provide maintenance training to customers.
• Manage customer service calls and coordinate outside service scheduling.
• Complete work orders, parts requests, timesheets, and other service documentation accurately and on time.
• Communicate with sales representatives to ensure customer satisfaction and resolve service concerns.
• Identify opportunities to improve customer productivity or equipment performance and recommend appropriate solutions.
• Process customer orders as needed.
• Build strong customer relationships by delivering responsive, professional service.
• Follow all company safety policies and procedures.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Paid time off
• Paid holidays
• Employee development and career growth opportunities

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED