Outside Service Technician - Industrial
About The Position
SouthernCarlson, founded in 1947, is a leading supplier of high-quality products and tool repair services for the industrial sector. We are known as The Contractors Choice™ for professional-grade tools, fasteners, jobsite supplies, and expert service. Our company culture is built on respect, integrity, teamwork, and a family environment, fostering strong relationships with both customers and employees. We are seeking an Outside Service Representative to perform installation and repair of industrial equipment, including electrical, mechanical, and gas engines, at customer sites and branch locations.
Requirements
- Machine maintenance, pneumatic or electric power tool repair experience required.
- Strong mechanical skills/abilities required.
- Customer service and sales oriented.
- Strong organizational skills and attention to detail.
- Quick learner and able to retain knowledge.
- Basic computer skills.
- Ability to lift 50 pounds of customer product on a regular basis and up to 100 pounds on an occasional basis.
- Satisfactory driving record and valid driver's license.
- High school diploma or equivalent.
Nice To Haves
- Experience in the construction or industrial supply industry is helpful.
Responsibilities
- Perform installation and repair of industrial equipment, which may include electrical, mechanical, and gas engines, at customer sites or branch locations.
- Travel to customer sites to troubleshoot and repair industrial equipment.
- Demonstrate and provide effective equipment operation and daily maintenance training to customers.
- Take customer calls and manage all outside service scheduling.
- Assess opportunities to improve customer sales and present those to the customer.
- Regularly complete customer orders.
- Work independently and take initiative to assist customers with inventory improvements as needed.
- Complete and submit appropriate documentation (work orders, parts orders, time sheets, etc.).
- Communicate with the sales team to ensure customer satisfaction.
- Problem-solve with the sales team to determine the best resolution to customer issues.
- Interact with customers, providing the highest levels of service and productivity.
Benefits
- Health, Dental and Vision
- Opportunity to enroll in our 401k program with Company Match
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
