Outside Sales Support Specialist

Airgas • Salem, NH

5d • Onsite

About The Position

The Outside Sales Support Specialist daily focus centers on partnering within a supportive office community to cultivate open communication via phone calls and emails from account managers, delivering exceptional customer care and solutions, ensuring accurate and seamless order processing, crafting precise quotes, and nurturing and keeping contract agreements accurate. Fosters exceptional internal relationships by supporting the sales force and delivering professional, accurate quotes. Translates sales data and margin analysis, as well as usage reports, into actionable insights for account managers using SAP and BW (Business Warehouse) systems. Guides and streamlines special pricing and cost requests from the sales team. Provides comprehensive PSA management and contract review, coordinates sales deal pricing in PAW (Price Agreement Workbench), and works alongside account and district managers to implement effective pricing strategies. Prepares business reviews and performance metrics to help account managers shape successful sales strategies. Collaborates with the dispute workbench team to resolve customer pricing inquiries smoothly and efficiently. Establishes new accounts and ensures accurate system setup for the region. Partners with the e-business team to seamlessly transition customers onto Airgas.com. Proactively reviews account pricing to identify opportunities for greater efficiency. Coordinates and updates contract pricing for designated districts, managing approvals within PROS. Supports and executes the Annual Price Increase (API) process for designated districts. Opportunities to contribute to cross-functional projects may arise based on business needs and personal growth goals.

Requirements

• A high school diploma or equivalent
• Two years in a customer service and/or sales related role
• Working knowledge of Microsoft Office Suite: Outlook, Word, Excel, and PowerPoint
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent’s
• Ability to balance priorities collaboratively while keeping team goals and deadlines on track
• Connects easily with others to share information clearly for the purpose of explaining information to customers and employees
• Strong customer service skills
• Attentive to details that ensure quality and accuracy

Nice To Haves

• Bachelor’s Degree preferred from four-year College or University or one to two year of related experience and/or training or equivalent combination of education and experience
• Prior experience with SAP order entry software preferred

Responsibilities

• Partnering within a supportive office community to cultivate open communication via phone calls and emails from account managers
• Delivering exceptional customer care and solutions
• Ensuring accurate and seamless order processing
• Crafting precise quotes
• Nurturing and keeping contract agreements accurate
• Supporting the sales force and delivering professional, accurate quotes
• Translating sales data and margin analysis, as well as usage reports, into actionable insights for account managers using SAP and BW (Business Warehouse) systems
• Guiding and streamlining special pricing and cost requests from the sales team
• Providing comprehensive PSA management and contract review
• Coordinating sales deal pricing in PAW (Price Agreement Workbench)
• Working alongside account and district managers to implement effective pricing strategies
• Preparing business reviews and performance metrics to help account managers shape successful sales strategies
• Collaborating with the dispute workbench team to resolve customer pricing inquiries smoothly and efficiently
• Establishing new accounts and ensuring accurate system setup for the region
• Partnering with the e-business team to seamlessly transition customers onto Airgas.com
• Proactively reviewing account pricing to identify opportunities for greater efficiency
• Coordinating and updating contract pricing for designated districts, managing approvals within PROS
• Supporting and executing the Annual Price Increase (API) process for designated districts
• Contributing to cross-functional projects based on business needs and personal growth goals

Benefits

• Medical, Dental, and Vision Insurance
• Short-term and long-term disability
• Life and Accidental Death and Dismemberment (AD&D) insurance
• Employee Assistance Program (EAP)
• Pre-tax commuter transportation benefit
• Parental leave (up to 14-week paid child birth benefits)
• Vacation time
• Sick time
• Floating holidays
• Jury duty leave
• Funeral/bereavement leave
• Paid holidays
• 401(k) Retirement Plan with company match
• Tuition Assistance
• Discounted college tuition for eligible employees’ dependents
• Airgas Scholarship Program for dependent children

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED